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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
China
126,989
Industrie
51,430
Manufacturing industries
37,862
Customer satisfaction
15,492
Prozessmanagement
12,614
Business process management
10,893
USA
9,563
Auslandsinvestition
8,793
Foreign investment
8,681
United States
8,647
Wirtschaftswachstum
8,562
Economic growth
8,084
Internationale Wirtschaftsbeziehungen
7,872
Indien
7,841
India
7,823
Produktivität
7,787
International economic relations
7,779
Consumer behaviour
7,645
Productivity
7,545
Deutschland
7,513
Konsumentenverhalten
7,372
Innovation
7,282
Service quality
6,991
Dienstleistungsqualität
6,803
Relationship marketing
6,135
Beziehungsmarketing
6,078
Theorie
6,016
Theory
5,957
Unternehmenserfolg
5,603
Firm performance
5,555
Germany
5,473
Japan
4,828
Multinationales Unternehmen
4,784
Schätzung
4,767
Estimation
4,689
Transnational corporation
4,624
Welt
4,402
World
4,327
Wirtschaftsreform
4,137
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Online availability
All
Undetermined
5,680
Free
2,408
Type of publication
All
Article
11,553
Book / Working Paper
2,347
Journal
8
Type of publication (narrower categories)
All
Article in journal
10,721
Aufsatz in Zeitschrift
10,721
Aufsatz im Buch
800
Book section
800
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
239
Arbeitspapier
221
Thesis
195
Case study
116
Fallstudie
116
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
49
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
Reprint
10
Textbook
9
Interview
6
Article
5
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Research Report
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Statistik
2
Accompanied by computer file
1
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Language
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English
12,994
German
903
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Wong, IpKin Anthony
29
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Institution
All
Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
420
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,844
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram
;
Virmani, Naveen
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
Saved in:
2
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
3
Applying Six-Sigma methodology in the Kano quality model : an example of the stationery industry
Chen, S. C.
;
Chang, Lawrence
;
Huang, Tai-hsin
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 153-170
Persistent link: https://www.econbiz.de/10003859027
Saved in:
4
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
5
Green brands, customer satisfaction and sustainable performance in the Chinese manufacturing industry
Waqas, Muhammad
;
Qingfeng, Meng
;
Ahmad, Naveed
;
Iqbal, …
- In:
Management decision
61
(
2023
)
11
,
pp. 3545-3572
Persistent link: https://www.econbiz.de/10014428529
Saved in:
6
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
7
Queuing system for different classes of customers
Alotaibi, Youseef
;
Liu, Fei
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
Saved in:
8
Managing outsourced software projects : an analysis of project performance and customer satisfaction
Narayanan, Sriram
;
Balasubramanian, Sridhar
; …
- In:
Production and operations management : an international …
20
(
2011
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10009272534
Saved in:
9
Impact of business process re-engineering (BPR) implementation on customer satisfaction in e-commerce companies
Getele, Gutama Kusse
;
Jean, Arrive Tsitaire
- In:
Journal of electronic commerce in organizations : the …
16
(
2018
)
4
,
pp. 41-52
Persistent link: https://www.econbiz.de/10011941240
Saved in:
10
Links between strategic goals, information technology and customer satisfaction during business process reengineering
Jovanoski, Dragan
;
Malinovski, Toni
;
Arsenovski, Sime
- In:
International journal of business process integration …
8
(
2017
)
3
,
pp. 200-213
Persistent link: https://www.econbiz.de/10011912327
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