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General theory of cultures' consequences on international tourism behavior

Woodside, Arch G.; Hsu, Shih-yun; Marshall, Roger - In: Journal of business research : JBR 64 (2011) 8, pp. 785-799

Persistent link: https://www.econbiz.de/10009229010

Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77

Persistent link: https://www.econbiz.de/10011287634

Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty

Cheng, Chia-wen; Tseng, Ting-hsiang; Woodside, Arch G. - In: The journal of services marketing 27 (2013) 2, pp. 91-103

Persistent link: https://www.econbiz.de/10009747190

Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models

Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013209631

Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels

Woodside, Arch G.; Bernal, Pedro Mir; Garraza, Teresa Sabada - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 233-250

Persistent link: https://www.econbiz.de/10014511803

Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes

De Villiers, Rouxelle; Woodside, Arch G.; Tipgomut, … - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 2, pp. 164-180

Persistent link: https://www.econbiz.de/10014252829

Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour

Sharma, Piyush; Marshall, Roger; Reday, Peter Alan; Na, … - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 163-180

Persistent link: https://www.econbiz.de/10003979657

Show you care : initiating co-creation in service recovery

Xu, Yingzi; Marshall, Roger; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 3, pp. 369-387

Persistent link: https://www.econbiz.de/10010384971

Exploring Customer Loyalty Following Service Recovery : The Mediating Effects of Trust and Emotions

DeWitt, Tom - 2009

Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty. A structural...

Persistent link: https://www.econbiz.de/10013153369

Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities

Ferguson, Graham; Megehee, Carol M.; Woodside, Arch G. - In: Australasian marketing journal 26 (2018) 4, pp. 369-381

Persistent link: https://www.econbiz.de/10011965442