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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
32
Konsumentenverhalten
32
Service quality
32
Beziehungsmarketing
31
Dienstleistungsqualität
31
Relationship marketing
31
Customer satisfaction
24
Gambling
24
Glücksspiel
24
Intelligence
16
Intelligenz
16
Emotion
10
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Casinos
8
Customer engagement
8
Customer loyalty
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Job performance
7
Markenimage
7
Tourism industry
7
Tourismuswirtschaft
7
Southeast Asia
6
Südostasien
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Bibliometrics
4
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English
24
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Prentice, Catherine
24
Wong, IpKin Anthony
7
Loureiro, Sandra Maria Correia
3
Wang, Xuequn
3
Ji, Chunli
2
Dong, Shi Yong
1
He, Wei
1
Hsiao, Aaron
1
Kadan, Mariam
1
Lam, Desmond
1
Larsen, Anders
1
Li, Kefang
1
Liu, Matthew Tingchi
1
Lobo, Antonio
1
Lopes, Sergio Dominique
1
Ma, Erdan
1
Moyle, Brent
1
Nguyen Tuyet-Mai
1
Ou, Juanjuan
1
Perényi, Áron
1
Prajitmutita, Lyn Manassannan
1
Quach, Sara
1
Thaichon, Paramaporn
1
Tuguinay, Jovanie A.
1
Weaven, Scott
1
Woodside, Arch G.
1
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Journal of retailing and consumer services
9
International journal of hospitality management
3
Journal of business research : JBR
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
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ECONIS (ZBW)
24
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1
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
2
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
3
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
4
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
5
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
6
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
7
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
8
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
9
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
10
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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