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~subject:"Kundenzufriedenheit"
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Consumer response to retailer-...
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Kundenzufriedenheit
Consumer behaviour
82,050
Konsumentenverhalten
79,570
Einzelhandel
17,674
Brand management
17,515
Lieferantenmanagement
17,396
Supplier relationship management
17,353
Markenführung
17,101
Customer satisfaction
15,272
Retail trade
15,073
Theorie
15,049
Theory
14,834
Relationship marketing
14,021
Beziehungsmarketing
13,947
Brand image
11,060
Markenimage
10,943
Satisfaction
10,894
Deutschland
10,760
Zufriedenheit
9,690
Germany
9,460
Markenartikel
9,154
Service quality
8,416
USA
8,181
Dienstleistungsqualität
8,152
Brand
8,114
United States
7,782
Supply chain
6,624
Lieferkette
6,608
Online-Handel
6,421
Online retailing
6,402
Social Web
5,932
Social web
5,927
Electronic Commerce
5,722
E-commerce
5,513
Online-Marketing
5,506
Internet marketing
5,471
Marketingmanagement
4,459
Lebensqualität
4,420
Marketing management
4,414
Quality of life
4,396
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5,497
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2,373
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2,341
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8
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195
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Sammelwerk
84
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Ratgeber
26
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19
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
13,623
EconStor
28
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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date (oldest first)
1
The influence of a
retail
store manager in developing frontline employee
brand
relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
2
How retailer money-back guarantees influence consumer preferences for retailer versus national brands
Desmet, Pierre
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1971-1978
Persistent link: https://www.econbiz.de/10010380093
Saved in:
3
The impact of customer awareness of manufacturer name disclosure on
retail
brand
attitudes and loyalty in Korea
Cho, Young Sang
;
Rha, Hye-Su
;
Burt, Steven
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 128-137
Persistent link: https://www.econbiz.de/10010468488
Saved in:
4
Perceptions of others, mindfulness, and
brand
experience in
retail
service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
5
A contingency model in establishing
brand
loyalty : relationship age as a moderator
Huang, Chao-Chin
;
Tsay, Chung-Yuan
;
Fang, Shih Chieh
; …
- In:
Corporate reputation review
26
(
2023
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10014225818
Saved in:
6
Toward a new business model of
retail
industry : the role of
brand
experience and
brand
authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
7
Enriching the ECSI model using
brand
strength in the
retail
setting
Sarantidou, Paraskevi
- In:
European journal of management and business economics : …
26
(
2017
)
3
,
pp. 294-312
Persistent link: https://www.econbiz.de/10011823439
Saved in:
8
Analyzing the customer
brand
engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
9
Validating a multidimensional perspective of relationship marketing on
brand
attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
10
Driving in-role and extra-role
brand
performance among
retail
frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
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