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Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model

Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 129-142

Persistent link: https://www.econbiz.de/10009545340

The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values

Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of economic psychology : research in economic … 51 (2015), pp. 261-278

Persistent link: https://www.econbiz.de/10011506906

Investigating customer loyalty formation for wellness spa : individualism vs. collectivism

Han, Heesup; Kiatkawsin, Kiattipoom; Kim, Wansoo; Lee, … - In: International journal of hospitality management 67 (2017), pp. 11-23

Persistent link: https://www.econbiz.de/10011785135

Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies

Alden, Dana; He, Yi; Chen, Qimei - In: Journal of business research : JBR 63 (2010) 1, pp. 38-44

Persistent link: https://www.econbiz.de/10003909526

Service satisfaction with premium durables : a cross-cultural investigation

Löffler, Michael; Decker, Reinhold - In: Quantitative marketing and marketing management : …, (pp. 401-422). 2012

Persistent link: https://www.econbiz.de/10009621746

Does raising value co-creation increase all customers’ happiness?

Hsieh, Yi-Ching; Chiu, Hung-Chang; Tang, Yun-Chia; Lin, … - In: Journal of business ethics : JOBE 152 (2018) 4, pp. 1053-1067

Persistent link: https://www.econbiz.de/10011962513

Consumer complaint behavior in telecommunications : the case of mobile phone users in Spain

Garín-Muñoz, Teresa; Gijón, Covadonga; Pérez … - 2014

This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...

Persistent link: https://www.econbiz.de/10010395245

The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations

Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412

The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence. Moreover, we also investigated the impact of the GLOBE organizational culture dimensions as moderators of the relationship between the emotional intelligence of middle managers and...

Persistent link: https://www.econbiz.de/10011298584

Life satisfaction and career satisfaction in a collectivist culture : the mediating and moderating mechanisms

Dastgeer, Ghulam; Asad, Muhammad - In: Middle East journal of management : MEJM 10 (2023) 3, pp. 244-261

Persistent link: https://www.econbiz.de/10014308685

How effective complaint management affects customer retention : the case of group-buying site grouper.mk

Angelovska, Nina; Josimovski, Sasho; Pulevska … - In: Management : journal of contemporary management issues 27 (2022) 1, pp. 151-166

Persistent link: https://www.econbiz.de/10013502522

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