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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,658
Konsumentenverhalten
81,208
Relationship marketing
26,377
Beziehungsmarketing
25,702
Einzelhandel
17,863
Retail trade
15,263
Theorie
12,687
Theory
12,488
Brand management
8,522
Markenführung
8,475
Customer satisfaction
8,299
Deutschland
8,000
Brand image
7,205
USA
7,190
Markenimage
7,161
Germany
6,939
United States
6,662
Online-Handel
6,599
Online retailing
6,580
Service quality
6,464
Dienstleistungsqualität
6,395
Kulturelle Identität
6,033
Social Web
5,953
Social web
5,949
Cultural identity
5,480
Online-Marketing
5,383
Internet marketing
5,360
Electronic Commerce
5,237
E-commerce
5,037
Brand
4,652
Markenartikel
4,651
Marketingmanagement
4,163
Marketing management
4,135
Werbewirkung
3,823
Advertising effects
3,780
National culture
3,660
Experiment
3,616
Verbraucherverhalten
3,601
Emotion
3,585
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Undetermined
3,845
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1,376
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Article
6,882
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1,184
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7
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6,544
Aufsatz in Zeitschrift
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Aufsatz im Buch
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Hochschulschrift
151
Graue Literatur
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Non-commercial literature
134
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112
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93
Arbeitspapier
86
Conference paper
58
Konferenzbeitrag
58
Collection of articles of several authors
35
Sammelwerk
35
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32
Fallstudie
32
Aufsatzsammlung
30
Ratgeber
18
Guidebook
16
Konferenzschrift
10
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7
Sammlung
7
Lehrbuch
6
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6
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5
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4
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4
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1
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1
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English
7,660
German
411
French
2
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1
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Han, Heesup
65
Mattila, Anna S.
30
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
22
Usman, Osly
21
Hyun, Sunghyup Sean
20
Prayag, Girish
20
Bilgihan, Anil
19
Gil Saura, Irene
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Mittal, Vikas
17
Gustafsson, Anders
16
Roschk, Holger
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Ryu, Kisang
15
Evanschitzky, Heiner
14
Söderlund, Magnus
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Blut, Markus
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Collier, Joel E.
11
Huber, Frank
11
Kim, Woo Gon
11
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Springer Fachmedien Wiesbaden
9
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
371
International journal of hospitality management
249
Journal of business research : JBR
202
The journal of services marketing
151
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
107
International journal of contemporary hospitality management
95
Tourism management : research, policies, practice
88
The service industries journal
86
Cogent business & management
82
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Service business
62
Asia Pacific journal of marketing and logistics
61
Journal of service research : JSR
61
Psychology & marketing
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service management
57
Journal of strategic marketing
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of electronic marketing and retailing : IJEMR
46
Tourism management perspectives : TMP
45
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
The TQM journal : the international review of organizational improvement
42
Journal of the Academy of Marketing Science
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
The international review of retail, distribution and consumer research
37
The journal of business & industrial marketing
37
Journal of Asian finance, economics and business : JAFEB
36
International journal of electronic customer relationship management : IJECRM
35
International journal of quality and service sciences
34
International journal of services, economics and management
34
Journal of retailing
34
Total quality management & business excellence
34
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of hospitality and tourism insights
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
International journal of retail & distribution management
32
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Source
All
ECONIS (ZBW)
8,055
EconStor
11
OLC EcoSci
5
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Fostering customer
loyalty
across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
2
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
3
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
4
Cultivate customer
loyalty
in national culture : a meta-analysis of electronic banking customer
loyalty
Zhang, Liming
;
Yi, Yuxin
;
Zhou, Guichuan
- In:
Cross cultural & strategic management
29
(
2022
)
3
,
pp. 698-728
Persistent link: https://www.econbiz.de/10013286193
Saved in:
5
How store attributes impact shoppers'
loyalty
: do different national cultures follow the same
loyalty
building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
Saved in:
6
The influence of national culture and industry structure on grocery retail customer
loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
7
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Satisfaction or delight? : a cross-cultural study of
loyalty
formation linked to two restaurant types
Rodríguez-López, María Eugenia
;
Alcántara-Pilar, …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
Saved in:
10
Loyalty
, quality and satisfaction in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
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