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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Repeat purchase intention of Starbucks consumers in Indonesia : a green brand approach
Farida, Naili; Ardyan, Elia - In: Market : review for marketing theory and practice 27 (2015) 2, pp. 189-202
Persistent link: https://www.econbiz.de/10011608879
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Effects of biophilic design on consumer responses in the lodging industry
Lee, Seung Hyun - In: International journal of hospitality management 83 (2019), pp. 141-150
Persistent link: https://www.econbiz.de/10012122052
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Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner; Silva, Marinalva Barros da; … - In: Journal of relationship marketing : innovations and … 21 (2022) 1, pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
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Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura; Cabanelas, Pablo; … - In: The journal of business & industrial marketing 38 (2023) 7, pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
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An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken; Juan Vigaray, María D. de; … - In: Administrative Sciences : open access journal 13 (2023) 5, pp. 1-19
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee's perspective. Empirical investigations into customer empathy in the context of failed service interactions are still scarce. This study investigates customer-employee reciprocity related...
Persistent link: https://www.econbiz.de/10014318720
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How do personality traits influence the behavioral intentions of Gen-Z tourists?
Alexander Joseph Ibnu Wibowo - In: Market : review for marketing theory and practice 35 (2023) 2, pp. 145-163
Persistent link: https://www.econbiz.de/10014473484
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Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen; Ueichi, Hideo - In: Journal of retailing and consumer services 76 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014460857