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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
1,138
Konsumentenverhalten
1,078
Relationship marketing
1,052
Beziehungsmarketing
1,029
Brand equity
889
Loyalty
827
Brand image
814
Markenimage
795
Brand management
791
Markenführung
754
Customer satisfaction
631
loyalty
590
brand equity
391
Service quality
375
Dienstleistungsqualität
356
Markenwert
354
Brand
315
Markenartikel
295
Satisfaction
259
Customization
257
satisfaction
175
Confidence
154
Vertrauen
154
Social Web
137
Social web
137
Internet marketing
129
Online-Marketing
126
Retail trade
123
Einzelhandel
122
Trust
116
Brand Equity
107
Corporate social responsibility
99
Marketingmanagement
99
Marketing
97
Marketing management
94
Brand loyalty
93
trust
93
Holiday behaviour
89
Urlaubsverhalten
89
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Han, Heesup
9
Pérez, Andrea
6
Tanford, Sarah
6
Assaker, Guy
4
Cho, Yoon C.
4
Gil Saura, Irene
4
Jacob, Jayanth
4
Rodríguez del Bosque, Ignacio A.
4
Ahrholdt, Dennis C.
3
Aksoy, Lerzan
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Baloglu, Seyhmus
3
Buoye, Alexander
3
Casidy, Riza
3
Cervera-Taulet, Amparo
3
Cheah, Jun-Hwa
3
Del Chiappa, Giacomo
3
Gallarza, Martina G.
3
Hiram Ting
3
Hyun, Sunghyup Sean
3
Kato, Takumi
3
Keiningham, Timothy
3
Kim, Wansoo
3
Lee, Jenny
3
Liu, Chih-Hsing
3
Lombart, Cindy
3
Louis, Didier
3
Martín-Santana, Josefa D.
3
Matos, Celso Augusto de
3
Paul, Thomas John
3
Raab, Carola
3
Ringle, Christian M.
3
Sreejesh, S.
3
Suhartanto, Dwi
3
Wong, IpKin Anthony
3
Wymer, Walter
3
Agyeiwaah, Elizabeth
2
Ahmed, Waqar
2
Arsalan Najmi
2
Arteaga-Moreno, Francisco
2
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Journal of retailing and consumer services
31
Journal of business research : JBR
21
International journal of hospitality management
19
Journal of hospitality marketing & management
14
Journal of travel and tourism marketing
14
The journal of services marketing
13
Cogent business & management
9
Services marketing quarterly
9
The international journal of bank marketing : IJBM
8
The service industries journal
8
Tourism management : research, policies, practice
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of strategic marketing
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The journal of brand management : an international journal
6
Australasian marketing journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of contemporary hospitality management
5
Journal of Asian finance, economics and business : JAFEB
5
Service business
5
The journal of business & industrial marketing
5
Economic research
4
Electronic commerce research and applications
4
International journal of business excellence
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
International review on public and non-profit marketing
4
Journal of promotion management : innovations in planning and applied research
4
Sport management review
4
The journal of product & brand management
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Administrative Sciences : open access journal
3
European journal of marketing : EJM
3
International journal of bank marketing
3
International journal of business and globalisation : IJBG
3
International journal of consumer studies
3
International journal of economic perspectives : IJEP
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of event and festival management
3
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ECONIS (ZBW)
591
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591
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1
The study of service innovation for digiservice on
loyalty
Wu, Chih-wen
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 819-824
Persistent link: https://www.econbiz.de/10010363295
Saved in:
2
The empirical study of consumers'
loyalty
for display technology
Lin, Chiu Hui
;
Wu, Chih-Wen
;
Cheng, Yi-Han
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
Saved in:
3
It's just not fair : exploring the effects of firm
customization
on unfairness perceptions, trust and
loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
4
Standardization,
customization
, and customer
loyalty
in service industry
Kasiri, Leila Agha
;
Shaheen Mansori
- In:
Journal of marketing analytics : JMA
4
(
2016
)
2/3
,
pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
Saved in:
5
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
6
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
7
Does the type of degree predict different levels of satisfaction and
loyalty
? : a brand equity perspective
Retamosa, Marta
;
Millán, Ángel
;
Moital, Miguel
- In:
Corporate reputation review : an international journal
23
(
2020
)
2
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012296146
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
10
Conceptualising and measuring experiential health-care services : role of consumer involvement
Chahal, Hardeep
;
Dutta, Kamani
;
Rani, Asha
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 579-605
Persistent link: https://www.econbiz.de/10014336852
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