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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
experimental design
253
Experiment
242
Experimental design
219
Consumer behaviour
94
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94
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71
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70
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Zahlungsbereitschaftsanalyse
19
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18
Brand image
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Brand management
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16
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Augmentation
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Dienstleistungsqualität
15
Service quality
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Spieltheorie
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Advertising
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Game theory
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augmentation
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Boukis, Achilleas
2
Greer, Dominique A.
2
Balaji, M. S.
1
Beatson, Amanda
1
Becker, Laura
1
Büttgen, Marion
1
Chang, Hua
1
Dinsmore, John
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Drennan, Judy
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Ertz, Elias
1
Esper, Terry L.
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Ford, John B.
1
Gould, Stephen J.
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Hsu, Cathy H. C.
1
Krishnan, Balaji C.
1
Liu, Qing
1
Mady, Sarah
1
Mady, Tarek
1
Mahr, Dominik
1
Marzocchi, Gian Luca
1
Mattila, Anna S.
1
Meng, Yan
1
Mennens, Kars
1
Odekerken-Schröder, Gaby
1
Orsingher, Chiara
1
Peinkofer, Simone T.
1
Pizzi, Gabriele
1
Plotkina, Daria
1
Pontes, Nicolas
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Racat, Margot
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Russell-Bennett, Rebekah
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Sengupta, Aditi Sarkar
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Smith, Ronn J.
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Song, Lei
1
Steins, Mark
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Tombs, Alastair
1
Vaziri, Shiva
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The journal of services marketing
6
Australasian marketing journal
1
Journal of business logistics
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of service management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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2
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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3
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
4
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
5
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
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6
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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7
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
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8
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
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9
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
10
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
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