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Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899

Persistent link: https://www.econbiz.de/10011476929

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

An integrated simulation-DEA approach to imporve quality care of medical centres

Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370

Persistent link: https://www.econbiz.de/10010339882

Six Sigma applied to reduce patients' waiting time in a cancer pharmacy

Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124

Persistent link: https://www.econbiz.de/10010490561

Nurses perception of a hospital's process improvement on patient satisfaction

Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101

Persistent link: https://www.econbiz.de/10014545357

The assessment of service quality in private hospitals in Amman area using the gap approach

Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308

Persistent link: https://www.econbiz.de/10011861155

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Do hospitals that do the right thing have more satisfied patients?

Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10011374632

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://www.econbiz.de/10011709598

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