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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
25,939
Beziehungsmarketing
25,264
Service quality
21,439
Dienstleistungsqualität
20,688
Customer satisfaction
15,261
Consumer behaviour
14,836
Konsumentenverhalten
14,548
Emotion
10,546
Deutschland
4,076
Theorie
3,929
Theory
3,877
Hafen
3,850
Germany
3,644
Brand management
3,169
Markenführung
3,152
USA
3,117
United States
3,024
Qualitätsmanagement
3,001
Quality management
2,931
Port
2,749
Social Web
2,637
Social web
2,636
Lieferantenmanagement
2,521
Supplier relationship management
2,519
Wirtschaftsprüfung
2,507
Financial audit
2,501
Brand image
2,408
Markenimage
2,395
Electronic Commerce
2,336
E-commerce
2,261
Online-Handel
2,123
Online retailing
2,117
Marketingmanagement
2,090
Marketing management
2,079
Krankenhaus
2,037
Hospital
2,015
Customer service
1,979
Online-Marketing
1,972
Internet marketing
1,957
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Online availability
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Undetermined
5,483
Free
2,369
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Article
11,320
Book / Working Paper
2,347
Journal
8
Type of publication (narrower categories)
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Article in journal
10,494
Aufsatz in Zeitschrift
10,494
Aufsatz im Buch
797
Book section
797
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
238
Arbeitspapier
220
Thesis
195
Case study
117
Fallstudie
117
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
49
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
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10
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9
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6
Article
5
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
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2
Mikroform
2
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2
Statistik
2
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1
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English
12,765
German
899
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
13,612
EconStor
28
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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date (oldest first)
1
The impact of
port
service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
2
Port
service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan
;
Vinh Van Thai
;
Thao Phuong Vu
- In:
Maritime business review
6
(
2021
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
Saved in:
3
Novel 3D model for prioritising the attributes of
port
service quality : cases involving major container ports in Asia
Hu, Kai-Chieh
;
Lee, Paul T.-W.
- In:
International journal of shipping and transport …
9
(
2017
)
6
,
pp. 673-695
Persistent link: https://www.econbiz.de/10011861044
Saved in:
4
A model of service marketing in
port
services : empirical study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok branch
Srihadi, Rati Farini
;
Hartoyo
;
Sukandar, Dadang
; …
- In:
ASEAN marketing journal : Association of Southeast …
8
(
2016
)
1
,
pp. 18-28
Persistent link: https://www.econbiz.de/10011670276
Saved in:
5
Assessing cruise
port
of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
6
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
9
Le rôle de l'environnement des services et de l'interaction sociale sur l'expérience des clients et des employés dans le cadre d'un café : le cas du Vietnam
Tran Xuan Quynh
-
2020
Persistent link: https://www.econbiz.de/10012661534
Saved in:
10
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
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