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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Tourism
21,023
Tourismus
20,731
Job satisfaction
13,624
Arbeitszufriedenheit
12,913
Organizational behaviour
9,904
Verhalten in Organisationen
9,476
Gerechtigkeit
8,825
Justice
8,558
Tourismuswirtschaft
7,245
Tourism industry
7,243
Theorie
4,801
Theory
4,571
Arbeitsverhalten
3,780
Work behaviour
3,766
Urlaubsverhalten
3,680
Holiday behaviour
3,677
Employee retention
3,132
Mitarbeiterbindung
3,132
welfare
2,965
Welt
2,866
World
2,832
Welfare
2,570
Leistungsmotivation
2,521
Work motivation
2,484
Deutschland
2,420
Führungsstil
2,410
Leadership style
2,390
tourism
2,374
Tourismusmarketing
2,340
Tourism marketing
2,335
Germany
2,156
Personalmanagement
2,148
Human Resource Management
2,144
job satisfaction
1,968
USA
1,907
Customer satisfaction
1,888
Arbeitskräfte
1,879
Workforce
1,879
Unternehmenskultur
1,828
Corporate culture
1,819
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59
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Han, Heesup
15
Svensson, Göran
12
Su, LuJun
11
Wong, IpKin Anthony
8
Evanschitzky, Heiner
7
Lee, Choong-Ki
7
Prayag, Girish
7
Stock-Homburg, Ruth
7
Guchait, Priyanko
6
Lee, Wang-Sheng
6
Petrick, James F.
6
So, Kevin Kam Fung
6
Söderlund, Magnus
6
Alrawadieh, Zaid
5
Bilgihan, Anil
5
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
Hsu, Maxwell K.
5
Kim, Woo Gon
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Uysal, Muzaffer
5
Balaji, M. S.
4
Baloglu, Seyhmus
4
Briggs, Elten
4
Bujisic, Milos
4
Chen, Chun-Chu
4
Clark, Andrew E.
4
Gursoy, Dogan
4
Hyun, Sunghyup Sean
4
Karatepe, Osman M.
4
Kim, Peter Beomcheol
4
Lai, Ivan K. W.
4
Lee, Jin-soo
4
Mittal, Vikas
4
Mostafa Rasoolimanesh, S.
4
Muskat, Birgit
4
Pantouvakis, Angelos
4
Pearce, Philip
4
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Jacobs Verlag
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National Bureau of Economic Research
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Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Tourism management : research, policies, practice
59
International journal of hospitality management
57
Journal of travel and tourism marketing
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
Tourism management perspectives : TMP
41
Journal of business research : JBR
39
Journal of retailing and consumer services
38
Journal of hospitality marketing & management
26
International journal of contemporary hospitality management
24
The journal of services marketing
19
The service industries journal
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of hospitality and tourism insights
18
Tourism analysis : an interdisciplinary tourism & hospitality journal
18
International journal of leisure and tourism marketing : IJLTM
17
Journal of vacation marketing
15
Tourism review
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Cogent business & management
13
Journal of destination marketing & management
13
Service business
13
Journal of service management
12
Journal of vocational behavior
11
The journal of business & industrial marketing
11
Tourism and hospitality research : THR
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services and operations management : IJSOM
10
Journal of business ethics : JOBE
10
Journal of Asian finance, economics and business : JAFEB
9
Services marketing quarterly
9
Tourism and hospitality research : the surrey quarterly review
9
Asia Pacific journal of marketing and logistics
8
Global business and finance review
8
Journal of service research : JSR
8
The TQM journal : the international review of organizational improvement
8
Total quality management & business excellence
8
Tourism economics : the business and finance of tourism and recreation
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of event and festival management
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ECONIS (ZBW)
1,814
EconStor
1
OLC EcoSci
1
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived
justice
mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
The importance of organisational
justice
on schedule satisfaction : a study of Latin American call centre employees
Sims, Randi L.
;
Yurova, Yuliya
;
Zeidler, Peter
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10012514338
Saved in:
3
Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
4
Overall
justice
and emotion regulation : combining surface acting with unfairness talk for greater satisfaction and less exhaustion
Haynie, Jeffrey Joseph
;
Fuller, Bryan
;
Martin, …
- In:
Management decision
61
(
2023
)
6
,
pp. 1517-1534
Persistent link: https://www.econbiz.de/10014309612
Saved in:
5
Application of in-group identification to organizations : a study of the impact of self-investment and self-definition on key organizational outcomes
Snyder, Jason L.
;
Cistulli, Mark D.
- In:
International journal of business communication : IJBC …
58
(
2021
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10012607264
Saved in:
6
Others service experiences : emotions, perceived
justice
, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
7
Employees' service recovery efforts as a function of perceptions of interactional
justice
in individualistic vs. collectivistic cultures
Seger-Guttmann, Tali
;
MacCormick, Judith S.
- In:
European journal of international management : EJIM
8
(
2014
)
2
,
pp. 160-178
Persistent link: https://www.econbiz.de/10010399825
Saved in:
8
Organizational response to goods failure complaints : the role of culture on perceptions of interactional
justice
and customer satisfaction
Muralidharan, Etayankara
;
Guo, Wenxia
;
Fazel, Hesham
; …
- In:
Global business review
22
(
2021
)
6
,
pp. 1327-1344
Persistent link: https://www.econbiz.de/10012660399
Saved in:
9
The synergistic effects of LMX and procedural
justice
climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
10
How trust mediate the effects of perceived
justice
on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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