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Linking satisfaction to credit card decisions : an application of the Wallet Allocation Rule
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 205-219
Persistent link: https://www.econbiz.de/10011707764
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Retaining customers with shopping convenience
Benoit, Sabine; Faßnacht, Martin; Ettinger, Andreas - In: Journal of relationship marketing : innovations & … 8 (2009) 4, pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
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Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine; Klose, Sonja; Ettinger, Andreas - In: The journal of services marketing 31 (2017) 6, pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
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A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy; Frennea, Carly M.; Aksoy, Lerzan; … - In: Journal of service research : JSR 18 (2015) 4, pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
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A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; … - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
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The high price of customer satisfaction
Keiningham, Timothy; Gupta, Sunil; Aksoy, Lerzan; … - In: MIT sloan management review 55 (2013/14) 3, pp. 37-46
Persistent link: https://www.econbiz.de/10010354231
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The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander; Loureiro, Yuliya Komarova; Kabadayi, … - In: Journal of service management 27 (2016) 4, pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke; Buoye, Alexander; Keiningham, Timothy; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
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Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany; Buoye, Alexander; Rubin, Dan; … - In: Journal of creating value 8 (2022) 2, pp. 284-305
Persistent link: https://www.econbiz.de/10014581509