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~subject:"Kundenzufriedenheit"
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Patient experience and hospita...
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Kundenzufriedenheit
Großbritannien
136,435
United Kingdom
96,213
Management
46,272
Service quality
21,687
Deutschland
21,477
USA
21,331
Dienstleistungsqualität
20,936
United States
19,359
Theorie
18,401
Germany
18,126
Theory
18,085
Health care
16,376
Gesundheitsversorgung
15,670
Customer satisfaction
15,490
Krankenhaus
13,350
Hospital
12,114
Gewinn
11,331
Profit
11,057
Profitability
10,699
Rentabilität
10,190
Gesundheitswesen
9,683
Consumer behaviour
9,457
Konsumentenverhalten
9,197
Frankreich
9,165
Health care system
9,088
Schätzung
7,943
EU-Staaten
7,862
EU countries
7,759
Estimation
7,560
Relationship marketing
7,546
Beziehungsmarketing
7,464
France
7,389
Welt
6,168
World
6,058
Finance
5,740
Public finance
5,737
Öffentliche Finanzen
5,698
Japan
5,413
Bank
5,228
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Undetermined
5,678
Free
2,407
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Article
11,551
Book / Working Paper
2,347
Journal
8
Type of publication (narrower categories)
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Article in journal
10,718
Aufsatz in Zeitschrift
10,718
Aufsatz im Buch
801
Book section
801
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
239
Arbeitspapier
221
Thesis
195
Case study
117
Fallstudie
117
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
49
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
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10
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9
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6
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5
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5
Handbuch
5
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5
Bibliografie
4
Elektronischer Datenträger
3
Research Report
3
Systematic review
3
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3
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2
Mikroform
2
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2
Accompanied by computer file
1
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English
12,992
German
903
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Wong, IpKin Anthony
29
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
420
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,842
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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date (oldest first)
1
Assessment of patient satisfaction in tertiary care public
hospitals
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chatterjee, Rajesh
; …
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
Saved in:
2
Distinct enough? : a national examination of Catholic
hospital
affiliation and patient perceptions of care
Kutney-Lee, Ann
;
Melendez-Torres, G. J.
;
McHugh, Matthew D.
- In:
Health care management review : HCM review
39
(
2014
)
2
,
pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
Saved in:
3
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
4
Assessing service quality and the perceptual difference between employees and
patients
of public
hospitals
in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
Six Sigma applied to reduce
patients
' waiting time in a cancer pharmacy
Arafeh, Mazen
;
Barghash, Mahmoud A.
;
Sallam, Eman
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Saved in:
7
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
8
Correlation between attributes concerning social media marketing and private healthcare sector
Sharma, Vaishali
;
Gupta, Mahima
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012139469
Saved in:
9
Patient satisfaction on
hospital
care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India
Sumathi G. N.
;
Elango, J.
;
Thenmozhi, M.
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 560-583
Persistent link: https://www.econbiz.de/10015062956
Saved in:
10
A five-senses perspective to quality in
hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
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