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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Unternehmenserfolg
50,066
Firm performance
49,323
Service quality
21,688
Dienstleistungsqualität
20,937
Qualitätsmanagement
16,870
Deregulierung
15,681
Performance measurement
15,270
Quality management
15,190
Deregulation
14,653
Performance-Messung
14,458
Theorie
13,503
Theory
13,224
USA
11,033
Product quality
10,801
Produktqualität
10,779
Profitability
10,696
United States
10,559
Rentabilität
10,189
Deutschland
9,094
Germany
8,115
Luftverkehr
7,378
Customer satisfaction
7,104
Consumer behaviour
6,512
Konsumentenverhalten
6,448
Corporate Governance
6,382
Corporate governance
6,382
SME
6,252
KMU
6,250
Air transport
5,972
Innovation
5,965
Bank
5,876
Relationship marketing
5,280
Beziehungsmarketing
5,260
Managers
4,974
Führungskräfte
4,957
Strategisches Management
4,945
Welt
4,919
World
4,831
China
4,784
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Online availability
All
Undetermined
3,110
Free
1,154
Type of publication
All
Article
5,964
Book / Working Paper
858
Type of publication (narrower categories)
All
Article in journal
5,746
Aufsatz in Zeitschrift
5,746
Aufsatz im Buch
199
Book section
199
Graue Literatur
84
Non-commercial literature
84
Hochschulschrift
79
Working Paper
60
Arbeitspapier
57
Conference paper
56
Konferenzbeitrag
56
Thesis
51
Case study
41
Fallstudie
41
Collection of articles of several authors
18
Sammelwerk
18
Konferenzschrift
12
Aufsatzsammlung
9
Guidebook
6
Ratgeber
6
Collection of articles written by one author
5
Sammlung
5
Conference proceedings
4
Bibliografie
3
Interview
3
Article
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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1
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English
6,625
German
196
French
2
Italian
1
Polish
1
Author
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Han, Heesup
35
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
15
Shahin, Arash
15
Gustafsson, Anders
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Hyun, Sunghyup Sean
13
Ringle, Christian M.
13
Amin, Muslim
11
Grégoire, Yany
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Jang, Soocheong
10
Klaus, Philipp
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Freie Universität Berlin
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
TU Chemnitz, Fakultät für Wirtschaftswissenschaften
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
235
Journal of retailing and consumer services
219
Journal of business research : JBR
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The journal of services marketing
132
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
95
Journal of travel and tourism marketing
85
Services marketing quarterly
80
Journal of air transport management
75
The TQM journal : the international review of organizational improvement
73
International journal of productivity and quality management : IJPQM
67
Tourism management : research, policies, practice
67
Service business
61
International journal of quality and service sciences
58
Total quality management & business excellence
58
Cogent business & management
57
Journal of service research : JSR
57
International journal of services and operations management
55
International journal of quality & reliability management
51
International journal of services, economics and management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
46
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
34
Journal of strategic marketing
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality and tourism insights
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Marketing intelligence & planning
25
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Source
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ECONIS (ZBW)
6,812
EconStor
6
OLC EcoSci
3
BASE
1
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1
The hybrid
airline
model : generating
quality
for passengers
Avram, Bogdan
- In:
Expert journal of business and management
5
(
2017
)
2
,
pp. 149-154
Persistent link: https://www.econbiz.de/10011791401
Saved in:
2
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic
airline
industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
3
A cross cultural investigation of
airlines
service
quality
throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
4
Airline
quality
assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
5
Mind, service
quality
, relationship with
airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Role of
airline
food
quality
, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
7
Customer satisfaction and different evaluation of it by companies
Suchánek, Petr
;
Králová, Maria
- In:
Economic research
31
(
2018
)
1,2
,
pp. 1330-1350
Persistent link: https://www.econbiz.de/10012391483
Saved in:
8
Improving service
quality
through managing customer contact : case of
airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
9
A critical evaluation of US
airlines
’ service
quality
performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
10
The impact of an aircraft's service environment on perceptions of in-flight food
quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
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