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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Südkorea
21,366
South Korea
21,196
Online-Marketing
13,142
Internet marketing
13,026
Theorie
10,109
Theory
9,937
Relationship marketing
9,887
Beziehungsmarketing
9,859
Social Web
8,955
Social web
8,946
Brand management
8,279
Markenführung
8,237
Brand image
6,994
Markenimage
6,953
Online-Handel
6,381
Online retailing
6,368
USA
6,302
United States
6,026
Customer satisfaction
6,011
Electronic Commerce
5,020
Viral marketing
4,875
Deutschland
4,867
Virales Marketing
4,855
E-commerce
4,784
Werbewirkung
4,702
Advertising effects
4,655
Service quality
4,606
Dienstleistungsqualität
4,560
Germany
4,505
Brand
4,434
Markenartikel
4,420
Einzelhandel
4,301
Retail trade
4,259
Advertising
4,049
Werbung
3,971
China
3,793
Marketingmanagement
3,626
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3,121
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981
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676
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44
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Sammelwerk
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Fallstudie
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Ratgeber
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5,733
German
110
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Han, Heesup
56
Mattila, Anna S.
25
Usman, Osly
21
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Hyun, Sunghyup Sean
17
Prentice, Catherine
17
Prayag, Girish
16
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Frank, Björn
11
Gustafsson, Anders
11
Ha, Hong Youl
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Law, Chun Hung Roberts
10
Lee, Choong-Ki
10
Liu, Chih-Hsing
10
Quach, Sara
10
Roschk, Holger
10
Ryu, Kisang
10
Xu, Xun
10
Yu, Jongsik
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Enkawa, Takao
9
Hsu, Maxwell K.
9
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Springer Fachmedien Wiesbaden
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
325
International journal of hospitality management
206
Journal of business research : JBR
160
The journal of services marketing
106
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
98
International journal of contemporary hospitality management
86
Cogent business & management
73
Tourism management : research, policies, practice
69
Services marketing quarterly
62
The service industries journal
55
Asia Pacific journal of marketing and logistics
53
Psychology & marketing
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
42
Journal of service research : JSR
39
Journal of service management
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
32
The TQM journal : the international review of organizational improvement
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of retailing
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of internet commerce
25
Total quality management & business excellence
25
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ECONIS (ZBW)
5,837
EconStor
6
OLC EcoSci
1
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1
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1
Evaluating the influence of social media on brand sacralization : an empirical study among young online consumers
Das, Payel
;
Mandal, Santanu
- In:
South Asian journal of global business research : …
5
(
2016
)
3
,
pp. 424-446
Persistent link: https://www.econbiz.de/10011609362
Saved in:
2
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
3
Consumer reviews and social media marketing
Baum, Daniela
-
2014
-
1. ed.
Persistent link: https://www.econbiz.de/10010488091
Saved in:
4
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
5
The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions
Ballantine, Paul W.
;
Yeung, Cara Au
- In:
Marketing intelligence & planning
33
(
2015
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10011381546
Saved in:
6
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
7
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
8
The mediating effect of brand trust between online customer reviews and willingness to buy
Chang, Ting-pong Vincent
;
Rhodes, Jo
;
Lok, Peter
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10009792129
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
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