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Service quality and hospitality organizations
Ekinci, Yuksel - In: The Sage handbook of hospitality management, (pp. 316-330). 2008
Persistent link: https://www.econbiz.de/10003756725
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Reflections on "social media : influencing customer satisfaction in B2B sales" and a research agenda
Nunan, Daniel; Sibai, Olivier; Schivinski, Bruno; … - In: Industrial marketing management : the international … 75 (2018), pp. 31-36
Persistent link: https://www.econbiz.de/10011963365
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Dashed expectations in service experiences : effects of robots human-likeness on customers' responses
Grazzini, Laura; Viglia, Giampaolo; Nunan, Daniel - In: European journal of marketing 57 (2023) 4, pp. 957-986
Persistent link: https://www.econbiz.de/10014252225
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Customer management in public sector organisations
Woodcock, Neil; Stone, Merlin; Ekinci, Yuksel - In: Journal of direct, data and digital marketing practice … 10 (2008/09) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10003763933
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç; Ekinci, Yuksel; Whyatt, Georgina; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
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Brand equity, brand loyalty and consumer satisfaction
Nam, Janghyeon; Ekinci, Yuksel; Whyatt, Georgina - In: Annals of tourism research : ATR ; a social sciences journal 38 (2011) 3, pp. 1009-1030
Persistent link: https://www.econbiz.de/10009300820
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Self-congruence, functional congruence, and destination choice
Ahn, Taehong; Ekinci, Yuksel; Li, Gang - In: Journal of business research : JBR 66 (2013) 6, pp. 719-723
Persistent link: https://www.econbiz.de/10009739964
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Antecedents of travellers' electronic word-of-mouth communication
Liang, Silvia Wan-ju; Ekinci, Yuksel; Occhiocupo, Nicoletta - In: Journal of marketing management : MM 29 (2013) 5/6, pp. 584-606
Persistent link: https://www.econbiz.de/10009776469
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A consumer-based brand performance model for assessing brand success
Molinillo, Sebastian; Ekinci, Yuksel; Japutra, Arnold - In: International journal of market research 61 (2019) 1, pp. 93-110
Persistent link: https://www.econbiz.de/10012171946