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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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Putting the customer at the center : does store managers' ethical leadership make a difference in authentic customer orientation?
Ruiz-Palomino, Pablo; Linuesa-Langreo, Jorge; … - In: Academia : revista Latinoamericana de administración 36 (2023) 2, pp. 269-288
Persistent link: https://www.econbiz.de/10014305916
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The role of coping in salespeople’s satisfaction and its effect on salespeople’s ethics
Srivastava, Rajesh V. - In: Business ethics and leadership : BEL 3 (2019) 1, pp. 118-123
Persistent link: https://www.econbiz.de/10012054688
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Level of agreement between sales managers and salespeople on the need for internal virtue ethics and a direct path from satisfaction with manager to turnover intent
Shanahan, Kevin J.; Hopkins, Christopher D. - In: Journal of business ethics : JOBE 159 (2019) 3, pp. 837-848
Persistent link: https://www.econbiz.de/10012108980
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Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting; Doong, Her-Sen; Eisingerich, Andreas B - In: Journal of service research 24 (2021) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10012426782