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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,942
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80,462
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20,593
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10,705
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10,340
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4,827
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
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18
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Hyun, Sunghyup Sean
16
Söderlund, Magnus
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Wu, Luorong
12
Law, Chun Hung Roberts
11
Prybutok, Victor R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Roschk, Holger
11
Sparks, Beverley
11
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11
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10
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10
Hsu, Maxwell K.
10
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10
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10
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10
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10
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10
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10
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
330
International journal of hospitality management
218
Journal of business research : JBR
169
The journal of services marketing
114
Journal of hospitality marketing & management
100
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
89
Cogent business & management
75
Tourism management : research, policies, practice
68
Services marketing quarterly
62
The service industries journal
62
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
52
Service business
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Journal of strategic marketing
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
International journal of electronic marketing and retailing : IJEMR
42
Journal of service research : JSR
42
Journal of service management
41
Tourism management perspectives : TMP
41
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
Journal of air transport management
32
The international review of retail, distribution and consumer research
32
The TQM journal : the international review of organizational improvement
30
Journal of Asian finance, economics and business : JAFEB
29
Tourism analysis : an interdisciplinary tourism & hospitality journal
29
International journal of services, economics and management
28
Journal of internet commerce
28
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of hospitality and tourism insights
27
Journal of retailing
27
Total quality management & business excellence
27
International journal of business information systems : IJBIS
26
International journal of services and operations management
26
Journal of Islamic marketing
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ECONIS (ZBW)
6,167
EconStor
7
OLC EcoSci
1
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1
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
2
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach
Zhu, Jingjie
;
Cheng, Mingming
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012591901
Saved in:
5
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
Saved in:
6
Unlocking the voice of employee perspectives : exploring the relevance of online platform reviews on organizational perceptions
Sekar, Srinivasan
;
Subhakaran, Sriji Edakkat
; …
- In:
Management decision
61
(
2023
)
11
,
pp. 3408-3429
Persistent link: https://www.econbiz.de/10014428510
Saved in:
7
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
8
Using neutral sentiment reviews to improve customer requirement identification and product design strategies
Zhang, Min
;
Sun, Lin
;
Wang, G. Alan
;
Li, Yuzhuo
;
He, …
- In:
International journal of production economics
254
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013461611
Saved in:
9
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
10
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
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