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Effects of store attributes on retail patronage behaviors : evidence from activewear specialty stores
Chang, Hyo Jung; Cho, Hyeon Jeong; Turner, Thomas; … - In: Journal of fashion marketing and management 19 (2015) 2, pp. 136-153
Persistent link: https://www.econbiz.de/10011316426
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Effects of consumer psychographics and store characteristics in influencing shopping value and store switching
Shukla, Paurav; Babin, Barry J. - In: Journal of consumer behaviour : an international … 12 (2013) 3, pp. 194-203
Persistent link: https://www.econbiz.de/10009766225
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Drivers of customer satisfaction : perspectives from the food retail sector of an Arab nation
Sohail, M. Sadiq; Anwar, Syed Aziz; Rabbie, Fuad Hossain - In: Journal for global business advancement : JGBA 5 (2012) 3, pp. 181-192
Persistent link: https://www.econbiz.de/10009725672
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The impact of physical changes on customer behavior
Mobach, Mark P. - In: Management research review 36 (2013) 3, pp. 278-295
Persistent link: https://www.econbiz.de/10009729329
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Environmental factors and satisfaction in a specialty store
Marques, Susana Henriques; Cardoso, Maria Margarida; … - In: The international review of retail, distribution and … 23 (2013) 4, pp. 456-474
Persistent link: https://www.econbiz.de/10009788532
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The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R. - In: The journal of services marketing 27 (2013) 4, pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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An evaluation of in-store services to enhance customer satisfaction
Kotni, V. V. Devi Prasad - In: The IUP journal of marketing management : IJMM 15 (2016) 3, pp. 7-36
Persistent link: https://www.econbiz.de/10011550670
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686