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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
45
Konsumentenverhalten
43
Customer satisfaction
19
Beziehungsmarketing
15
Relationship marketing
15
Brand management
14
Markenführung
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Service quality
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Dienstleistungsqualität
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Brand image
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Job satisfaction
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Markenimage
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Online retailing
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Online-Handel
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Arbeitszufriedenheit
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Luxusgüter
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Emotion
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Confidence
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Emotional exhaustion
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English
18
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Park, Jungkun
16
Hong, EunPyo
3
Le, Hoang T. P. M.
3
Hyun, Hyowon
2
Ahn, Jiseon
1
Arpasri Sothonvit
1
Back, Ki-Joon
1
Chung, Te-Lin Doreen
1
Cottingham, Michael
1
Endo, Seiji
1
Gunn, Frances
1
Hartmann, Nathaniel N.
1
Hur, Won-moo
1
Kampanat Siriyota
1
Kim, Dongyoup
1
Kim, Minsung
1
Kwong, Sze Wan
1
Lee, Aejoo
1
Lee, Don
1
Lee, Eun Jung
1
Lee, Jung Ick
1
Lee, Sangwoo
1
Lee, Yunjung
1
Oh, Joon-Hee
1
Park, JungKun
1
Park, Mijung
1
Park, Yun-na
1
Pensri Jaroenwanit
1
Ren, Tianbao
1
Rutherford, Brain N.
1
Rutherford, Brian
1
Rutherford, Brian N.
1
Yang, Jun
1
Yoo, Weon Sang
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Yun, Jeewoo
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Journal of retailing and consumer services
8
The service industries journal
2
International journal of business innovation and research : IJBIR
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of financial services marketing : JFSM
1
Managing service quality : MSQ ; an international journal
1
Service business
1
The journal of services marketing
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ECONIS (ZBW)
18
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1
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
2
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
3
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
4
The role of interactivity in e-tailing : creating value and increasing satisfaction
Yoo, Weon Sang
;
Lee, Yunjung
;
Park, Jungkun
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 89-96
Persistent link: https://www.econbiz.de/10003956340
Saved in:
5
The role of commitment on the customer benefits : loyalty relationship in mobile service industry
Hur, Won-moo
;
Park, Jungkun
;
Kim, Minsung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2293-2309
Persistent link: https://www.econbiz.de/10008809587
Saved in:
6
The investigation on dimensions of e-satisfaction for online shoes retailing
Endo, Seiji
;
Yang, Jun
;
Park, Jungkun
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 398-405
Persistent link: https://www.econbiz.de/10009571289
Saved in:
7
The role of listening in e-contact center customer relationship management
Park, Jungkun
;
Chung, Te-Lin Doreen
;
Gunn, Frances
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
Saved in:
8
The interplay of salesperson's job performance and satisfaction in the financial services industry
Oh, Joon-Hee
;
Rutherford, Brain N.
;
Park, Jungkun
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10010497776
Saved in:
9
Digital music services : consumer intention and adoption
Kwong, Sze Wan
;
Park, Jungkun
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501
Saved in:
10
Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
70
(
2017
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
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