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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …
Persistent link: https://www.econbiz.de/10011709598
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Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
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Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter; Anome, Janet; Kumi, Desmond Kwadjo - In: Total quality management & business excellence 31 (2020) 9, pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637