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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
81,903
Konsumentenverhalten
79,424
Coronavirus
35,451
Electronic Commerce
23,595
E-commerce
20,980
Social Web
20,289
Social web
20,258
Wirkungsanalyse
13,109
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13,027
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11,970
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11,789
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11,238
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11,149
Relationship marketing
10,740
Czech Republic
10,732
Beziehungsmarketing
10,695
COVID-19
10,538
Tschechien
9,978
Online-Marketing
8,843
Internet marketing
8,753
Online-Handel
8,691
Online retailing
8,673
Welt
8,319
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8,276
World
8,272
Markenführung
8,236
USA
8,212
Deutschland
8,209
United States
7,883
Germany
7,573
Internet
7,151
Brand image
6,922
Markenimage
6,885
Customer satisfaction
6,098
Einzelhandel
4,938
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4,916
EU-Staaten
4,883
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4,866
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1,015
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5,782
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126
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Han, Heesup
55
Mattila, Anna S.
25
Usman, Osly
21
Wong, IpKin Anthony
18
Prayag, Girish
17
Prentice, Catherine
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Law, Chun Hung Roberts
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Ha, Hong Youl
9
Keiningham, Timothy
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
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3
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2
IGI Global
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
328
International journal of hospitality management
200
Journal of business research : JBR
158
The journal of services marketing
104
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
93
International journal of contemporary hospitality management
83
Cogent business & management
77
Services marketing quarterly
59
Tourism management : research, policies, practice
58
The service industries journal
56
Asia Pacific journal of marketing and logistics
52
Psychology & marketing
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of strategic marketing
40
Journal of service research : JSR
39
Journal of service management
38
International journal of electronic marketing and retailing : IJEMR
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
International journal of electronic customer relationship management : IJECRM
31
Journal of internet commerce
31
The TQM journal : the international review of organizational improvement
29
International journal of retail and distribution management
28
Journal of Asian finance, economics and business : JAFEB
27
Journal of the Academy of Marketing Science
27
Total quality management & business excellence
27
International journal of business information systems : IJBIS
26
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of retailing
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
5,904
EconStor
5
OLC EcoSci
1
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
3
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
4
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
5
Crowd sourcing and e-commerce : Chinese online reviews
Sukaini, Ali Khalaf Mohammed Al
;
Zhang, Jing
- In:
Inventi impact: international trade
(
2017
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011689036
Saved in:
6
Gap analysis of Zalora online application : Indonesian users' perspectives
Pradana, Mahir
;
Novitasari, Fransiska
- In:
International journal of learning and change : IJLC
9
(
2017
)
4
,
pp. 334-347
Persistent link: https://www.econbiz.de/10011860610
Saved in:
7
The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.
;
Jones, Kiku
- In:
Journal of electronic commerce in organizations : the …
7
(
2009
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
Saved in:
8
Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type
Lim, Jeen-su
;
Aali, Abdulrahman Yousef al-
;
Heinrichs, …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011339344
Saved in:
9
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
10
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
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