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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Salespeople
49
Verkaufspersonal
47
Relationship marketing
36
Beziehungsmarketing
35
Selling
27
Verkauf
27
Social Web
19
Social web
19
Consumer behaviour
16
Sales
16
Konsumentenverhalten
15
B-to-B-Marketing
14
Business-to-business marketing
14
Customer satisfaction
14
Lieferantenmanagement
14
Supplier relationship management
14
Meta-analysis
11
Marketing management
10
Marketingmanagement
10
Meta-Analyse
10
Sales performance
10
Brazil
9
Internet marketing
9
Online-Marketing
9
Arbeitsleistung
8
Emotion
8
Job performance
8
Absatz
7
Business network
7
Firm performance
7
Performance measurement
7
Performance-Messung
7
Social network
7
Soziales Netzwerk
7
Unternehmenserfolg
7
Unternehmensnetzwerk
7
Brasilien
6
Social capital
6
Social media
6
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Article
12
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12
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English
12
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Agnihotri, Raj
8
Vieira, Valter Afonso
4
Gabler, Colin B.
3
Itani, Omar S.
3
Krush, Michael T.
3
Dingus, Rebecca
2
Hu, Michael Y.
2
Matos, Celso Augusto de
2
Veiga, Ricardo Teixeira
2
Almeida, Marcos Inácio Severo de
1
Araujo, Clecio Falcao
1
Boles, James Sanders
1
Briggs, Elten
1
Chaker, Nawar N.
1
Christodoulides, George
1
Das, Barttanu Kumar
1
Jaramillo, Fernando
1
Johnson-Busbin, Julie
1
Kalra, Ashish
1
Mayberry, Robert
1
Nunan, Daniel
1
Pereira, Rita Cassia
1
Rapp, Adam
1
Rossi, Carlos Alberto Vargas
1
Schivinski, Bruno
1
Sibai, Olivier
1
Singh, Rakesh K.
1
Trainor, Kevin J.
1
Yang, Zhiyong
1
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Industrial marketing management : the international journal for industrial and high-tech firms
2
The journal of business & industrial marketing
2
The journal of personal selling & sales management : JPSSM
2
International journal of consumer studies
1
Journal of business ethics : JBE
1
Journal of business research : JBR
1
Journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
12
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1
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de
;
Rossi, Carlos Alberto Vargas
; …
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Saved in:
2
Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors
Matos, Celso Augusto de
;
Vieira, Valter Afonso
;
Veiga, …
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2203-2217
Persistent link: https://www.econbiz.de/10009620211
Saved in:
3
The mediating role of cooperative norms in the formation of buyer commitment in the buyer-seller relationship
Vieira, Valter Afonso
;
Mayberry, Robert
;
Boles, James …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1409-1423
Persistent link: https://www.econbiz.de/10014314113
Saved in:
4
Customer relational benefit : a second-order meta-analysis and an alternative framework
Vieira, Valter Afonso
;
Araujo, Clecio Falcao
;
Almeida, …
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014465636
Saved in:
5
Performance implications of customer-linking capabilities : examining the complementary role of customer orientation and CRM technology
Rapp, Adam
;
Trainor, Kevin J.
;
Agnihotri, Raj
- In:
Journal of business research : JBR
63
(
2010
)
11
,
pp. 1229-1236
Persistent link: https://www.econbiz.de/10008696664
Saved in:
6
Social media : influencing customer satisfaction in B2B sales
Agnihotri, Raj
;
Dingus, Rebecca
;
Hu, Michael Y.
;
Krush, …
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 172-180
Persistent link: https://www.econbiz.de/10011448094
Saved in:
7
Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict
Agnihotri, Raj
;
Gabler, Colin B.
;
Itani, Omar S.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10011690128
Saved in:
8
Reflections on "social media : influencing customer satisfaction in B2B sales" and a research agenda
Nunan, Daniel
;
Sibai, Olivier
;
Schivinski, Bruno
; …
- In:
Industrial marketing management : the international …
75
(
2018
),
pp. 31-36
Persistent link: https://www.econbiz.de/10011963365
Saved in:
9
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
10
Connect within to connect outside : effect of salespeople's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
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