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A study on customer’s perception of Croatia’s banking industry
Piric, Valentina; Martinovic, Maja; Barac, Zoran - In: UTMS journal of economics / University of Tourism and … 9 (2018) 2, pp. 169-180
Customer's perception is becoming more crucial for the banks to maintain their market shares, profitability and customer's loyalty under highly competitive market conditions. This paper studies the dimensions of customer's perception of the overall banking industry in Croatia, focusing on...
Persistent link: https://www.econbiz.de/10012178457
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Value chain costing, competitive advantage and firm success : evidence from Thai auto parts manufacturing businesses
Phaprukbaramee Ussahawanitchakit - In: International journal of business 22 (2017) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10011747410
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The impact of the location and infrastructure of organisation on competitive advantage : analysis in the light of qualitative factors
Ząbek, Janusz - In: International journal of economic policy in emerging … 16 (2022) 2/3/4, pp. 303-317
Persistent link: https://www.econbiz.de/10014308140
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Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur; Paposa, Sukhvinder Singh - In: International journal of public sector performance … 13 (2024) 2, pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
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Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009
Persistent link: https://www.econbiz.de/10003778273
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Competing with quality service in good times and bad
Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
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How information technology resources can provide a competitive advantage in customer service
Barney, Jay B.; Ray, Gautam - In: Planning for information systems, (pp. 444-453). 2009
Persistent link: https://www.econbiz.de/10003866549
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Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
Suntornpithug, Nichaya; Karaatli, Gokhan M.; Khamalah, … - In: International journal of services technology and management 14 (2010) 1, pp. 77-91
Persistent link: https://www.econbiz.de/10003978032
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The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.; Kim Nee Goh; Wong, Diana M. L.; Yoke … - In: International journal of business information systems : … 6 (2010) 3, pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
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Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437
Persistent link: https://www.econbiz.de/10009571279