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Impact of Servıce Quality on Customer Satisfaction : A Study on Customers of Commercial Bank of Ceylon PLC Trincomalee District
Navaratnaseel, Jenitta - 2016
services in commercial bank will have excellent customer satisfaction where as lowquality services will lead to a decline in …
Persistent link: https://www.econbiz.de/10012978504
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Market Segmentation and Its Impact on Customer Satisfaction with Especial Reference to Commercial Bank of Ceylon PLC
Puwanenthiren, Pratheepkanth - 2015
In this competitive commercial world, an organization has to satisfy the needs and wants of the customers, and has to attract new customers, and hence enhance their business. Customer value is considered as a control element for all business strategies. Therefore, every organization has to...
Persistent link: https://www.econbiz.de/10013012080
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Reflections from Elephant' to Lion² : the critical impact factors on Indian tourist's loyalty to Sri Lanka
Ranasinghe, Ruwan; Li, Cheng - In: International journal of leisure and tourism marketing … 5 (2016/2017) 2, pp. 143-162
Persistent link: https://www.econbiz.de/10011937901
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Customer satisfaction and customer loyalty : leading super markets in Jaffna Destrict, Sri Lanka
Kumaradeepan, V.; Pathmini, M. G. S. - In: Inventi impact: retailing & consumer services (2018) 2, pp. 62-71
Persistent link: https://www.econbiz.de/10012130294
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Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana; … - In: Digital influence on consumer habits : marketing …, (pp. 19-36). 2024
Persistent link: https://www.econbiz.de/10014552084
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The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia
Djajanto, Ludfi; Afiatin, Yunia; Haris, Zainal Abdul - In: International journal of economic policy in emerging … 12 (2019) 2, pp. 207-214
Persistent link: https://www.econbiz.de/10012104407
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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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Research study on the migration of clients on banking market
Tureac, Cornelia Elena; Padure, Gabriela - In: Acta Universitatis Danubius / Oeconomica 9 (2013) 1, pp. 72-78
Persistent link: https://www.econbiz.de/10010192416
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An assessment of loyalty of bank customers
Aggarwal, Rashmi - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
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Managing customer switching behavior in the banking industry
Thaichon, Park; Quach, Sara; Bavalur, Amulya Sai; Nair, … - In: Services marketing quarterly 38 (2017) 3, pp. 142-154
Persistent link: https://www.econbiz.de/10011756714