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~subject:"Kundenzufriedenheit"
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Analysis of Total Quality Mana...
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Kundenzufriedenheit
Qualitätsmanagement
57
Quality management
56
India
46
Consumer behaviour
42
Konsumentenverhalten
40
Indien
36
Service industry
29
Dienstleistungssektor
28
Beziehungsmarketing
24
Relationship marketing
24
Bibliometrics
21
Bibliometrie
21
Brand management
19
Corporate social responsibility
19
Dienstleistungsqualität
19
Markenführung
19
Service quality
19
Brand
18
Information technology
18
Informationstechnik
17
Corporate Social Responsibility
16
Sustainability
16
Sustainable development
16
AHP approach
15
AHP-Verfahren
15
Lieferkette
15
Nachhaltigkeit
15
Supply chain
15
Brand image
14
Markenartikel
14
Markenimage
14
Nachhaltige Entwicklung
14
Customer integration
13
Implementation
13
Kundenintegration
13
Einführung
12
IKT-Sektor
11
Competitive advantage
10
Customer satisfaction
10
ICT industry
10
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8
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1
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1
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English
9
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Rahman, Zillur
8
Khan, Imran
5
Fatma, Mobin
3
Garg, Ruchi
2
Hollebeek, Linda D.
2
Qureshi, M. N.
2
Ul Islam, Jamid
2
Joshi, Yatish
1
Kumar, Ishwar
1
Rahmen, Zillur
1
Rasool, Aaleya
1
Ratma, Mobin
1
Shamim, Amjad
1
Talib, Faisal
1
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Journal of modelling in management
2
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Handbook of research on customer engagement
1
International journal of hospitality management
1
International journal of productivity and quality management : IJPQM
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
9
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1
Identifying and ranking critical success factors of customer experience in banks : an analytic hierarchy process (AHP) approach
Garg, Ruchi
;
Rahman, Zillur
;
Qureshi, M. N.
;
Kumar, Ishwar
- In:
Journal of modelling in management
7
(
2012
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10009678333
Saved in:
2
Studying the impact of total quality management in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
3
Measuring customer experience in banks : scale development and validation
Garg, Ruchi
;
Rahmen, Zillur
;
Qureshi, M. N.
- In:
Journal of modelling in management
9
(
2014
)
1
,
pp. 87-117
Persistent link: https://www.econbiz.de/10010339081
Saved in:
4
The effect of CSR on consumer behavioral responses after service failure and recovery
Fatma, Mobin
;
Khan, Imran
;
Rahman, Zillur
- In:
European business review : EBR ; the official journal …
28
(
2016
)
5
,
pp. 583-599
Persistent link: https://www.econbiz.de/10011588576
Saved in:
5
The concept of online corporate brand experience : an empirical assessment
Khan, Imran
;
Rahman, Zillur
;
Ratma, Mobin
- In:
Marketing intelligence & planning
34
(
2016
)
5
,
pp. 711-730
Persistent link: https://www.econbiz.de/10011534943
Saved in:
6
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
7
Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences
Ul Islam, Jamid
;
Hollebeek, Linda D.
;
Rahman, Zillur
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 277-285
Persistent link: https://www.econbiz.de/10012114161
Saved in:
8
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
9
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Ul Islam, Jamid
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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