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Kundenzufriedenheit
Consumer behaviour
83,815
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81,365
Relationship marketing
26,443
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25,768
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14,569
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7,737
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7,318
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6,957
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6,704
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6,652
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6,111
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5,852
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5,535
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5,483
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5,338
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5,039
E-commerce
4,863
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4,678
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4,603
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4,126
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Han, Heesup
64
Mattila, Anna S.
30
Homburg, Christian
25
Prentice, Catherine
23
Svensson, Göran
22
Usman, Osly
21
Gil Saura, Irene
20
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Aksoy, Lerzan
18
Jang, Soocheong
18
Gustafsson, Anders
16
Mittal, Vikas
16
Roschk, Holger
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Keiningham, Timothy
14
Kim, Wansoo
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Klaus, Philipp
13
Söderlund, Magnus
13
Blut, Markus
12
Bruhn, Manfred
12
Evanschitzky, Heiner
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Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
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Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
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11
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Liu, Chih-Hsing
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National Bureau of Economic Research
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
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1
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
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Institute of Leadership and Management <London>
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International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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Tartu Ülikool
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Technische Universität Braunschweig
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1
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1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
368
International journal of hospitality management
254
Journal of business research : JBR
198
The journal of services marketing
147
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
104
International journal of contemporary hospitality management
95
Tourism management : research, policies, practice
88
The service industries journal
87
Cogent business & management
82
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Service business
62
Asia Pacific journal of marketing and logistics
60
Journal of service research : JSR
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
57
Journal of service management
55
Journal of strategic marketing
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Tourism management perspectives : TMP
47
European journal of marketing : EJM
45
International journal of electronic marketing and retailing : IJEMR
45
The TQM journal : the international review of organizational improvement
44
The international journal of bank marketing : IJBM
44
Industrial marketing management : the international journal for industrial and high-tech firms
41
Journal of the Academy of Marketing Science
41
The international review of retail, distribution and consumer research
37
The journal of business & industrial marketing
37
International journal of electronic customer relationship management : IJECRM
36
International journal of quality and service sciences
35
Journal of Asian finance, economics and business : JAFEB
35
International journal of services, economics and management
34
Journal of hospitality and tourism insights
34
Total quality management & business excellence
34
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of marketing
31
Journal of retailing
31
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ECONIS (ZBW)
8,032
EconStor
10
OLC EcoSci
5
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1
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
2
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
3
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
4
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
5
Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.
;
Natalia, Natalia
;
Hsieh, C. Y.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
Saved in:
6
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
7
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
8
Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie
;
Haupt, Martin
;
Schleuter, Dominik
-
2021
Persistent link: https://www.econbiz.de/10014633627
Saved in:
9
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
10
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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