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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study

Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776

Persistent link: https://www.econbiz.de/10011392388

Effects of satisfaction on service loyalty dimensions

Tsoukatos, Evangelos; Koulentaki, Maria - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 276-290

Persistent link: https://www.econbiz.de/10009727218

On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains

Giovanis, Apostolos N.; Tsoukatos, Evangelos - In: Journal for international business and entrepreneurship … 7 (2013) 1, pp. 63-80

Persistent link: https://www.econbiz.de/10009727958

A Structural Equations Approach to Assessing Alternative Service Quality Metrics within an Extended Service Quality, Customer Satisfaction, Customer Loyalty Model

Tsoukatos, Evangelos - 2010

Purpose – This study's aim is to contribute to the setting/industry specific metrics vs. the SERVQUAL metric debate by evaluating, against each other, two banking specific and two generic metrics in a banking setting. The study also revisits the causality of relationships between customer...

Persistent link: https://www.econbiz.de/10013134827

A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model

Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239

Persistent link: https://www.econbiz.de/10009349957

The role of corporate image and switching barriers in the service evaluation process : evidence from the mobile telecommunications industry

Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: EuroMed journal of business 11 (2016) 1, pp. 132-158

Persistent link: https://www.econbiz.de/10011568313

An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty

Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10011774231