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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Beziehungsmarketing
25,166
Relationship marketing
25,138
Gesundheitswesen
20,980
Health care system
18,418
Theorie
11,885
Theory
11,698
Deutschland
8,125
Markenführung
8,062
Brand management
8,058
Customer satisfaction
7,872
USA
7,497
Germany
7,392
Dienstleistungsqualität
7,199
Service quality
7,184
United States
7,087
Health care
6,887
Gesundheitsversorgung
6,878
Markenimage
6,865
Brand image
6,838
Social Web
6,008
Social web
6,005
Online-Handel
5,776
Online retailing
5,758
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5,147
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5,108
Electronic Commerce
4,564
Einzelhandel
4,531
Retail trade
4,446
E-commerce
4,404
Brand
4,387
Markenartikel
4,380
Gesundheitspolitik
3,901
Kundenintegration
3,889
Marketingmanagement
3,888
Customer integration
3,875
Marketing management
3,848
Werbewirkung
3,632
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18
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7,480
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403
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Han, Heesup
63
Mattila, Anna S.
30
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
17
Roschk, Holger
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bruhn, Manfred
12
Keiningham, Timothy
12
Lee, Choong-Ki
12
Quach, Sara
12
Stock-Homburg, Ruth
12
Amin, Muslim
11
Bang, Nguyen
11
Evanschitzky, Heiner
11
Huber, Frank
11
Park, Jungkun
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Van Vaerenbergh, Yves
11
Verhoef, Peter C.
11
Wieseke, Jan
11
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Springer Fachmedien Wiesbaden
7
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2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
365
International journal of hospitality management
236
Journal of business research : JBR
200
The journal of services marketing
147
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
106
International journal of contemporary hospitality management
95
The service industries journal
91
Cogent business & management
83
Tourism management : research, policies, practice
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
Services marketing quarterly
67
Service business
65
Asia Pacific journal of marketing and logistics
61
Journal of service research : JSR
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Journal of service management
55
Psychology & marketing
55
Journal of strategic marketing
52
The TQM journal : the international review of organizational improvement
47
Tourism management perspectives : TMP
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
The international journal of bank marketing : IJBM
45
European journal of marketing : EJM
44
Journal of the Academy of Marketing Science
41
International journal of electronic marketing and retailing : IJEMR
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Total quality management & business excellence
37
The international review of retail, distribution and consumer research
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic customer relationship management : IJECRM
34
International journal of quality and service sciences
34
The journal of business & industrial marketing
34
Journal of air transport management
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of retail & distribution management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
Managing service quality : MSQ ; an international journal
30
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ECONIS (ZBW)
7,868
EconStor
10
OLC EcoSci
5
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1
The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
2
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
3
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
4
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
5
Experiencing flavourful fun : delighting customers the RB way
Tripathi, Vibhuti
;
Tandon, Anushree
;
Gupta, Ashish
- In:
Global business review
16
(
2015
)
2
,
pp. 341-347
Persistent link: https://www.econbiz.de/10011410133
Saved in:
6
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
7
Antecedents of consumer brand engagement and brand loyalty
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 558-578
Persistent link: https://www.econbiz.de/10011483114
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8
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
9
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
10
Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.
;
Mahrous, Abeer A.
- In:
Journal of research in interactive marketing : …
9
(
2015
)
4
,
pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
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