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Critical omni-channel service elements affecting satisfaction and loyalty

Koo, Wanmo - In: International journal of e-business research : an … 16 (2020) 2, pp. 32-46

Persistent link: https://www.econbiz.de/10012302679

The customer experience in Thailand's multichannel retail environments

Kedwadee Sombultawee; Thanchanok Tansakul - In: Asia-Pacific journal of business administration 15 (2023) 1, pp. 117-138

Persistent link: https://www.econbiz.de/10013537563

Cross-channel integration and customer experience in omnichannel retail services

Chung, Kyunghwa; Oh, Kyung Wha; Kim, Minjeong - In: Service science 14 (2022) 4, pp. 307-317

Persistent link: https://www.econbiz.de/10014293775

Antecedents and outcomes of omnichannel retail customer experience

Nguyen Hai Ninh; Tran Manh Dung - In: International journal of electronic marketing and … 14 (2023) 2, pp. 171-189

Persistent link: https://www.econbiz.de/10014310008

Beyond the storefront : empirical insights into consumers' responses to omnichannel apparel retailers

Chen, Yini; Chi, Ting - In: Marketing intelligence & planning 42 (2024) 2, pp. 284-303

Persistent link: https://www.econbiz.de/10015056858

Evaluation of food suppliers by multi-channel buyers : focusing on the moderating effect of distribution channel

Choi, Eunsoo; Kim, Nayeong; Moon, Junghoon - In: Cogent business & management 11 (2024) 1, pp. 1-20

In a multi-channel distribution environment, the selection and assessment of suppliers are pivotal to effective retailer performance management. This necessitates heightened qualifications and competence from suppliers. This study examines the relationship between the perception of supplier...

Persistent link: https://www.econbiz.de/10014540714

Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness

Kim, Jihyun; Lee, Hyun-hwa - In: International journal of consumer studies 32 (2008) 6, pp. 619-627

Persistent link: https://www.econbiz.de/10003781885

Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping

Schramm-Klein, Hanna; Wagner, Gerhard - In: Marketing : ZFP ; journal of research and management 36 (2014) 2, pp. 119-130

Persistent link: https://www.econbiz.de/10010385222

The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts

Riquelme, Isabel P.; Román, Sergio - In: Journal of business ethics : JOBE 119 (2014) 3, pp. 405-422

Persistent link: https://www.econbiz.de/10010341702

"I love the value from shopping at mass merchants!" : consequences of multichannel shopping value

Kim, Jihyun; Lee, Hyun-hwa - In: Journal of marketing channels : ... distribution … 21 (2014) 1, pp. 18-30

Persistent link: https://www.econbiz.de/10010347439

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