Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of meta-UTAUT factors...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Service quality
21,688
Dienstleistungsqualität
20,937
Persönlichkeitspsychologie
12,816
Personality psychology
12,537
Theorie
11,154
Relationship marketing
10,981
Beziehungsmarketing
10,939
Theory
10,912
Customer satisfaction
9,449
Brand management
7,816
Markenführung
7,775
Brand image
6,949
USA
6,941
Markenimage
6,913
United States
6,632
Deutschland
5,950
Perception
5,884
Online-Handel
5,876
Online retailing
5,864
Germany
5,508
Wahrnehmung
5,355
Social Web
5,161
Social web
5,158
Emotion
4,786
Online-Marketing
4,658
Internet marketing
4,645
Experiment
4,424
Brand
4,361
Einzelhandel
4,359
Markenartikel
4,345
Retail trade
4,322
Electronic Commerce
3,991
E-commerce
3,883
Werbewirkung
3,748
Advertising effects
3,709
Verbraucherverhalten
3,587
Vertrauen
3,147
more ...
less ...
Online availability
All
Undetermined
4,353
Free
1,593
Type of publication
All
Article
7,917
Book / Working Paper
1,185
Journal
4
Type of publication (narrower categories)
All
Article in journal
7,672
Aufsatz in Zeitschrift
7,672
Aufsatz im Buch
231
Book section
231
Graue Literatur
125
Non-commercial literature
125
Hochschulschrift
120
Working Paper
82
Thesis
81
Conference paper
78
Konferenzbeitrag
78
Arbeitspapier
77
Case study
29
Fallstudie
29
Collection of articles of several authors
25
Sammelwerk
25
Konferenzschrift
16
Aufsatzsammlung
14
Collection of articles written by one author
7
Ratgeber
7
Sammlung
7
Conference proceedings
6
Guidebook
5
Bibliografie
3
Article
2
Interview
2
Reprint
2
Bibliography
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Mehrbändiges Werk
1
Multi-volume publication
1
Systematic review
1
Textbook
1
more ...
less ...
Language
All
English
8,880
German
225
French
3
Italian
1
Author
All
Han, Heesup
62
Mattila, Anna S.
33
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Prybutok, Victor R.
24
Söderlund, Magnus
21
Hyun, Sunghyup Sean
19
Prayag, Girish
19
Sharma, Piyush
18
Bilgihan, Anil
17
Jang, Soocheong
17
Aksoy, Lerzan
16
Balaji, M. S.
16
Barnes, Donald C.
15
Gustafsson, Anders
15
McColl-Kennedy, Janet R.
15
Shahin, Arash
15
Sparks, Beverley
15
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Mittal, Vikas
14
Ryu, Kisang
14
Van Vaerenbergh, Yves
14
Bang, Nguyen
13
Klaus, Philipp
13
Roschk, Holger
13
Verhoef, Peter C.
13
Wu, Luorong
13
Amin, Muslim
12
Lee, Choong-Ki
12
Rather, Raouf Ahmad
12
Ringle, Christian M.
12
So, Kevin Kam Fung
12
Su, LuJun
12
Torres, Edwin N.
12
Yi, Youjae
12
Ali, Faizan
11
Blut, Markus
11
Casidy, Riza
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
376
International journal of hospitality management
301
Journal of business research : JBR
219
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
Journal of hospitality marketing & management
129
Journal of travel and tourism marketing
122
The service industries journal
120
International journal of contemporary hospitality management
115
Tourism management : research, policies, practice
98
Cogent business & management
91
Services marketing quarterly
90
Service business
74
Journal of air transport management
72
Asia Pacific journal of marketing and logistics
69
The TQM journal : the international review of organizational improvement
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Journal of service research : JSR
61
International journal of quality and service sciences
60
Journal of service management
60
International journal of services and operations management
58
Psychology & marketing
58
Total quality management & business excellence
58
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
55
International journal of quality & reliability management
54
Journal of strategic marketing
53
International journal of services, economics and management
51
International journal of productivity and quality management : IJPQM
50
The international journal of bank marketing : IJBM
50
International journal of electronic marketing and retailing : IJEMR
49
Managing service quality : MSQ ; an international journal
49
Tourism management perspectives : TMP
49
Journal of Asian finance, economics and business : JAFEB
46
Journal of the Academy of Marketing Science
44
International journal of services and operations management : IJSOM
42
European journal of marketing : EJM
40
International journal of business information systems : IJBIS
39
The international review of retail, distribution and consumer research
38
Quality management journal : QMJ
37
Journal of Islamic marketing
35
more ...
less ...
Source
All
ECONIS (ZBW)
9,093
EconStor
9
OLC EcoSci
4
Showing
1
-
10
of
9,106
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
Customer emotions in service robot encounters : a hybrid machine-human
intelligence
approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
4
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
5
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
6
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
7
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
8
A study on customers
perception
towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
9
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
10
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
