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Antecedents of consumer brand engagement and brand loyalty

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The impact of relational drivers on customer brand engagement and brand outcomes

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Examining drivers and outcomes of social media brand engagement

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Does "true" personal or service loyalty last? : a longitudinal study

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Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks

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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective

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