//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Being seen ... by human or mac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,658
Konsumentenverhalten
81,208
Relationship marketing
26,377
Beziehungsmarketing
25,702
Service quality
21,775
Dienstleistungsqualität
21,024
Theorie
13,590
Theory
13,392
Künstliche Intelligenz
11,723
Artificial intelligence
11,406
Customer satisfaction
11,161
Brand management
8,334
Markenführung
8,289
Deutschland
7,254
USA
7,247
Brand image
7,156
Markenimage
7,102
United States
6,943
Germany
6,844
Online-Handel
6,345
Online retailing
6,329
Social Web
6,276
Social web
6,273
Online-Marketing
5,428
Internet marketing
5,400
Electronic Commerce
5,122
E-commerce
4,948
Einzelhandel
4,858
Retail trade
4,822
Brand
4,517
Markenartikel
4,502
Marketingmanagement
4,073
Marketing management
4,049
Emotion
3,884
Experiment
3,750
Werbewirkung
3,734
Advertising effects
3,694
Verbraucherverhalten
3,598
Customer service
3,469
more ...
less ...
Online availability
All
Undetermined
4,752
Free
1,807
Type of publication
All
Article
9,004
Book / Working Paper
1,574
Journal
7
Type of publication (narrower categories)
All
Article in journal
8,569
Aufsatz in Zeitschrift
8,569
Aufsatz im Buch
416
Book section
416
Hochschulschrift
190
Graue Literatur
175
Non-commercial literature
175
Thesis
134
Working Paper
119
Arbeitspapier
111
Conference paper
84
Konferenzbeitrag
84
Case study
53
Fallstudie
53
Collection of articles of several authors
46
Sammelwerk
46
Aufsatzsammlung
33
Ratgeber
21
Guidebook
19
Konferenzschrift
17
Collection of articles written by one author
12
Sammlung
12
Conference proceedings
7
Reprint
7
Lehrbuch
6
Textbook
5
Handbook
4
Handbuch
4
Bibliografie
3
Interview
3
Systematic review
3
Übersichtsarbeit
3
Article
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
English
10,076
German
507
French
3
Italian
2
Author
All
Han, Heesup
66
Mattila, Anna S.
36
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Svensson, Göran
25
Homburg, Christian
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
21
Bilgihan, Anil
20
Prayag, Girish
20
Söderlund, Magnus
20
Jang, Soocheong
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Gil Saura, Irene
18
Mittal, Vikas
18
Shahin, Arash
18
Gustafsson, Anders
17
Roschk, Holger
17
Balaji, M. S.
16
Barnes, Donald C.
16
McColl-Kennedy, Janet R.
16
Loureiro, Sandra Maria Correia
15
Ryu, Kisang
15
Sparks, Beverley
15
Blut, Markus
14
Grégoire, Yany
14
Lee, Choong-Ki
14
Ringle, Christian M.
14
Van Vaerenbergh, Yves
14
Verhoef, Peter C.
14
Amin, Muslim
13
Bauer, Hans H.
13
Hammerschmidt, Maik
13
Hsu, Maxwell K.
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Park, Jungkun
13
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
9
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
401
International journal of hospitality management
322
Journal of business research : JBR
246
The journal of services marketing
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
Journal of hospitality marketing & management
138
The service industries journal
138
Journal of travel and tourism marketing
130
International journal of contemporary hospitality management
121
Tourism management : research, policies, practice
116
Cogent business & management
95
Services marketing quarterly
93
Service business
83
Journal of service research : JSR
76
Asia Pacific journal of marketing and logistics
75
The TQM journal : the international review of organizational improvement
74
Journal of air transport management
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
69
Journal of service management
67
Psychology & marketing
67
International journal of quality and service sciences
65
Total quality management & business excellence
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
60
Journal of strategic marketing
59
International journal of services and operations management
58
The international journal of bank marketing : IJBM
58
International journal of quality & reliability management
56
Tourism management perspectives : TMP
55
International journal of productivity and quality management : IJPQM
53
Journal of the Academy of Marketing Science
53
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
52
International journal of electronic marketing and retailing : IJEMR
51
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of Asian finance, economics and business : JAFEB
48
European journal of marketing : EJM
47
International journal of business information systems : IJBIS
43
International journal of services and operations management : IJSOM
42
International journal of electronic customer relationship management : IJECRM
41
Journal of hospitality and tourism insights
41
more ...
less ...
Source
All
ECONIS (ZBW)
10,564
EconStor
13
OLC EcoSci
7
RePEc
1
Showing
1
-
10
of
10,585
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
2
Customer-
robot
interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
3
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
4
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
5
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
6
Customer comfort during service
robot
interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
An e-commerce customer service
robot
based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
9
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
10
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->