//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The influence of eWOM communic...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,145
Konsumentenverhalten
80,665
Electronic Commerce
23,336
E-commerce
20,949
Bibliometrics
20,366
Bibliometrie
20,247
Online-Marketing
13,170
Internet marketing
13,054
Theorie
12,003
Theory
11,844
Online-Handel
11,342
Online retailing
11,297
Relationship marketing
10,959
Beziehungsmarketing
10,934
Social Web
9,999
Social web
9,990
Brand management
8,458
Markenführung
8,421
USA
7,246
Brand image
7,080
Markenimage
7,044
United States
6,942
Deutschland
6,859
Internet
6,710
Germany
6,406
Customer satisfaction
6,386
Einzelhandel
5,199
Service quality
5,119
Retail trade
5,109
Dienstleistungsqualität
5,074
Viral marketing
4,890
Virales Marketing
4,870
Werbewirkung
4,786
Advertising effects
4,738
Brand
4,491
Markenartikel
4,479
Welt
4,330
World
4,290
Advertising
4,173
more ...
less ...
Online availability
All
Undetermined
3,265
Free
1,045
Type of publication
All
Article
5,480
Book / Working Paper
744
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,311
Aufsatz in Zeitschrift
5,311
Aufsatz im Buch
165
Book section
165
Graue Literatur
95
Non-commercial literature
95
Hochschulschrift
84
Working Paper
65
Arbeitspapier
59
Thesis
58
Conference paper
50
Konferenzbeitrag
50
Collection of articles of several authors
20
Sammelwerk
20
Konferenzschrift
12
Aufsatzsammlung
11
Case study
7
Fallstudie
7
Collection of articles written by one author
6
Ratgeber
6
Sammlung
6
Conference proceedings
5
Guidebook
4
Handbook
3
Handbuch
3
Reprint
3
Research Report
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Lehrbuch
1
Systematic review
1
Textbook
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,087
German
140
French
2
Author
All
Han, Heesup
54
Mattila, Anna S.
26
Usman, Osly
22
Wong, IpKin Anthony
19
Bilgihan, Anil
18
Prentice, Catherine
18
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Bang, Nguyen
11
Gustafsson, Anders
11
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Park, Jungkun
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Prashar, Sanjeev
10
Quach, Sara
10
Roschk, Holger
10
Sreejesh, S.
10
Torres, Edwin N.
10
Xu, Xun
10
Amin, Muslim
9
Blut, Markus
9
Carlson, Jamie
9
Chua, Bee-Lia
9
Frank, Björn
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
RWTH Aachen
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
335
International journal of hospitality management
215
Journal of business research : JBR
161
The journal of services marketing
108
Journal of hospitality marketing & management
104
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
88
Cogent business & management
74
Tourism management : research, policies, practice
65
Services marketing quarterly
62
The service industries journal
59
Psychology & marketing
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of strategic marketing
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of service research : JSR
42
Journal of service management
39
Tourism management perspectives : TMP
38
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
33
International journal of electronic customer relationship management : IJECRM
31
Journal of internet commerce
31
Journal of air transport management
29
Journal of hospitality and tourism insights
29
Journal of retailing
29
Journal of the Academy of Marketing Science
29
The TQM journal : the international review of organizational improvement
29
International journal of business information systems : IJBIS
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Total quality management & business excellence
28
International journal of services, economics and management
27
Journal of Islamic marketing
27
International journal of quality and service sciences
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,218
EconStor
9
OLC EcoSci
1
Showing
1
-
10
of
6,228
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining role of trust in shaping online shopping attitude among women : an empirical assessment
Arora, Nupur
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 748-766
Persistent link: https://www.econbiz.de/10012516864
Saved in:
2
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
3
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
4
How the attributes of a museum experience influence electronic word-of-mouth valence : an analysis of online museum reviews
Zanibellato, Francesco
;
Rosin, Umberto
;
Casarin, Francesco
- In:
International journal of arts management
21
(
2018
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011966751
Saved in:
5
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Customer experience in online shopping : a structural modeling approach
Bhattacharya, Arijit
;
Srivastava, Manjari
;
Verma, Sanjeev
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10012201003
Saved in:
8
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
9
Promoting online purchase intention through website quality,
EWOM
, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
10
Determinants of consumer participation in online group buying : an example of luggage
Lin, Hui-Tzu
;
Kim, Hyun-Jee
;
Wang, Li-Wen
- In:
Journal of international trade & commerce
12
(
2016
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011796233
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->