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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
12
Relationship marketing
12
Arbeitsverhalten
11
Customer satisfaction
11
Work behaviour
11
Customer citizenship behavior
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Workforce
4
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
Customer value
3
Dysfunctional customer behavior
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Organizational behaviour
3
Verhalten in Organisationen
3
Betriebsklima
2
Business ethics
2
Caring climate
2
Citizenship behaviours
2
Cognition
2
Creative customer behaviour
2
Creativity
2
Customer creative ability
2
Customer intrinsic motivation
2
Customer learning orientation
2
Customer service employees
2
Customer stress
2
Customer task complexity
2
Emotion
2
Emotional intelligence
2
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11
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English
11
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Gong, Taeshik
11
Yi, Youjae
4
Lee, Kangcheol
3
Chan, Kimmy Wa
2
Choi, Jin Nam
1
Chu, Candace
1
Kang, Min Jung
1
Sharma, Piyush
1
Sun, Pengchang
1
Wang, Chan-Ya
1
Wang, Chen-Ya
1
Zhang, Ruixue
1
Zhou, Mingjian
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Journal of service research : JSR
2
Psychology & marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The service industries journal
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ECONIS (ZBW)
11
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1
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
2
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
3
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
4
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
Saved in:
5
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
6
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
8
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
9
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
10
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
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