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~subject:"Kundenzufriedenheit"
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Palmer, Adrian
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The journal of services marketing
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Journal of marketing management : MM
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European Sport management quarterly : ESMQ
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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ECONIS (ZBW)
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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2
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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3
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
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4
Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
Journal of marketing management : MM
24
(
2008
)
1/2
,
pp. 69-85
Persistent link: https://www.econbiz.de/10003677984
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5
Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
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6
Sports events and interaction among spectators : examining antecedents of spectators' value creation
Koenig-Lewis, Nicole
;
Asaad, Yousra
;
Palmer, Adrian
- In:
European Sport management quarterly : ESMQ
18
(
2018
)
2
,
pp. 193-215
Persistent link: https://www.econbiz.de/10011890882
Saved in:
7
Consumer anticipation : antecedents, processes and outcomes
Vichiengior, Tunyaporn
;
Ackermann, Claire-Lise
;
Palmer, …
- In:
Journal of marketing management : JMM ; journal of the …
35
(
2019
)
1/2
,
pp. 130-159
Persistent link: https://www.econbiz.de/10012178374
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