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Kundenzufriedenheit
Consumer behaviour
83,815
Konsumentenverhalten
80,689
Entscheidung
20,254
Decision
20,232
Theorie
16,692
Theory
16,674
Einzelhandel
15,890
Retail trade
15,294
Relationship marketing
9,592
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9,543
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7,869
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7,820
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6,831
USA
6,794
Markenimage
6,791
United States
6,516
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6,298
Online-Handel
6,296
Customer satisfaction
5,941
Deutschland
5,497
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5,452
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5,182
Social Web
4,953
Social web
4,953
Online-Marketing
4,655
Service quality
4,654
Internet marketing
4,649
Dienstleistungsqualität
4,600
Brand
4,485
Markenartikel
4,475
Electronic Commerce
4,356
E-commerce
4,196
Werbewirkung
3,678
Advertising effects
3,655
Verbraucherverhalten
3,587
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3,576
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Mittal, Vikas
14
Söderlund, Magnus
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
Frank, Björn
9
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9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
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Sreejesh, S.
9
Torres, Edwin N.
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
332
International journal of hospitality management
199
Journal of business research : JBR
157
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
58
Tourism management : research, policies, practice
58
Psychology & marketing
53
The service industries journal
51
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
44
International journal of electronic marketing and retailing : IJEMR
43
Journal of service research : JSR
42
Service business
42
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international review of retail, distribution and consumer research
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
International journal of retail & distribution management
30
Journal of retailing
30
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
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ECONIS (ZBW)
5,749
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1
A multilevel investigation of the role of retail stores in cross-border
shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
2
The social significance of AI in retail on customer experience and
shopping
practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
3
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
4
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
5
The impact of online
shopping
convenience on satisfaction, loyalty, and word-of-mouth in Indian context
Deshwal, Pankaj
;
Prakash, Shantanu
;
Agrawal, Isha
- In:
International journal of business and globalisation : IJBG
36
(
2024
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10015057559
Saved in:
6
Retail market segmentation : the use of consumer decision-making styles, overall satisfaction and demographics
Makgosa, Rina
;
Sangodoyin, Oluranti
- In:
The international review of retail, distribution and …
28
(
2018
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10011853984
Saved in:
7
The impact of web site quality on flow-related online
shopping
behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
8
Toward a conceptualization of the online
shopping
experience
Trevinal, Aurélia Michaud
;
Stenger, Thomas
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010348754
Saved in:
9
PSD2 Secure Customer Authentication and customer experience : ensuring a positive impact
Sacaleanu, Roxana
;
Tak, Eric
- In:
Journal of digital banking
5
(
2020
)
2
,
pp. 146-154
Persistent link: https://www.econbiz.de/10012421161
Saved in:
10
Interpretive structural modelling of website quality factors for repurchase intention in online context
Trivedi, Vibha
;
Trivedi, Ashish
- In:
International journal of electronic business
14
(
2018
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012040478
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