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Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry : mediation, moderation and conditional process analysis
Ahmed, Rizwan Raheem; Vveinhardt, Jolita; … - In: Journal of business economics and management 18 (2017) 5, pp. 974-1004
Persistent link: https://www.econbiz.de/10011781016
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Links between strategic goals, information technology and customer satisfaction during business process reengineering
Jovanoski, Dragan; Malinovski, Toni; Arsenovski, Sime - In: International journal of business process integration … 8 (2017) 3, pp. 200-213
Persistent link: https://www.econbiz.de/10011912327
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Public goods: equal consumption for all : just that some are more equal others
Hudson, John - In: Public goods, public policy and taxation : a European …, (pp. 11-26). 2009
Persistent link: https://www.econbiz.de/10003893907
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Consumer cynicism: antecedents and consequences
Chylinski, Matthew; Chu, Anna - In: European journal of marketing : EJM 44 (2010) 6, pp. 796-837
Persistent link: https://www.econbiz.de/10003989144
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Business students' perceptions, attitudes, and satisfactions with interactive technology : an exploratory study
Eastman, Jacqueline Kilsheimer; Iyer, Rajesh; Eastman, … - In: Journal of education for business 86 (2011) 1, pp. 36-43
Persistent link: https://www.econbiz.de/10008856481
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Sentiment analysis in business intelligence : a survey
Plaza, Laura; Carillo de Albornoz, Jorge - In: Customer relationship management and the social and …, (pp. 231-252). 2012
Persistent link: https://www.econbiz.de/10009377731
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Antecedents of attitudes toward the website : the moderating role of long-term orientation and individualism
Al´cantara-Pilar, Juan Miguel; Barrio-García, Salvador del - In: Cross cultural management : an international journal 22 (2015) 3, pp. 379-404
Persistent link: https://www.econbiz.de/10011312564
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E-Government : Post-Akzeptanz und Servicequalität ; eine empirische Analyse am Beispiel kommunaler E-Government-Portale
Piehler, Robert - 2014 - 1. Aufl.
Persistent link: https://www.econbiz.de/10010254071
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102