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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11

Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the trust that they have within a service...

Persistent link: https://www.econbiz.de/10012589595

Effects of supply chain design and collaboration on customers' satisfaction of instant noodles in Ekiti State, Nigeria

Ogunmola, Oluleye Seun; Arogundade, Kayode Kingsley - In: Logistics 3 (2019) 1, pp. 1-13

The degree of collaboration among supply chain partners and the structure of the network are important determinants of the level of satisfaction customers derive from the products or services. However, the effects of these dimensions on customer satisfaction at the downstream section of the...

Persistent link: https://www.econbiz.de/10012119278