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Understanding big data-driven supply chain and performance measures for customer satisfaction

Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377

Persistent link: https://www.econbiz.de/10013371221

An analysis on the impact of logistics on customer service

Querin, Francesco; Göbl, Martin - In: Journal of Applied Leadership and Management 5 (2017), pp. 90-103

Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance...

Persistent link: https://www.econbiz.de/10011790959

Comprehensive view of logistics flexibility and its impact on customer satisfaction

Shah, Tejas R.; Sharma, Mahendra - In: International journal of logistics systems and management 19 (2014) 1, pp. 43-61

Persistent link: https://www.econbiz.de/10010480565

Time window assignment in distribution networks

Dalmeijer, Kevin - 2019

Persistent link: https://www.econbiz.de/10012153231

Effects of supply chain design and collaboration on customers' satisfaction of instant noodles in Ekiti State, Nigeria

Ogunmola, Oluleye Seun; Arogundade, Kayode Kingsley - In: Logistics 3 (2019) 1, pp. 1-13

The degree of collaboration among supply chain partners and the structure of the network are important determinants of the level of satisfaction customers derive from the products or services. However, the effects of these dimensions on customer satisfaction at the downstream section of the...

Persistent link: https://www.econbiz.de/10012119278

Conceptual study on 3PL/4PL/ new trends for service industry

Vinay, V. P.; Kannan, Govindan; Sasikumar, P. - In: International journal of services technology and management 12 (2009) 1, pp. 3-22

Persistent link: https://www.econbiz.de/10003855400

A scheduling model of logistics service supply chain based on the mass customization service and uncertainty of FLSP's operation time

Liu, Weihua; Wang, Qian; Mao, Qiaomei; Wang, Shuqing; … - In: Transportation research / E : an international journal 83 (2015), pp. 189-215

Persistent link: https://www.econbiz.de/10011411764

Service relationship, service loop and service package examined in a logistics context

Mevel, Olivier; Morvan, Thierry; Morvan, Nélida - In: European review of service economics and management (2021) 2/12, pp. 35-68

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Online retail returns management : integration within an omni-channel distribution context

Bernon, Michael; Cullen, John; Gorst, Jonathan - In: International journal of physical distribution & … 46 (2016) 6/7, pp. 584-605

Persistent link: https://www.econbiz.de/10011588029

Performance measurement for world-class manufacturing : a model for the Italian automotive industry

Petrillo, Antonella; De Felice, Fabio; Zomparelli, Federico - In: Total quality management & business excellence 30 (2019) 8, pp. 908-935

Persistent link: https://www.econbiz.de/10012199797

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