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Research on fresh meat cold chain logistics service quality model based on suplly chain
Guochen, Wei; Xiaochun, Chen; Cai, Liu - In: Journal of investment and management : JIM 5 (2016) 3, pp. 17-24
Persistent link: https://www.econbiz.de/10011593789
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Service capability procurement decision in logistics service supply chain : a research under demand updating and quality guarantee
Liu, Weihua; Xie, Dong; Liu, Yang; Liu, Xiaoyan - In: International journal of production research 53 (2015) 2, pp. 488-510
Persistent link: https://www.econbiz.de/10010493884
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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Flexibility and quality in logistics and relationships
Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
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Blockchain adoption in serial logistics service chain : value and challenge
Zhang, Yu; Liu, Nan - In: International journal of production research 61 (2023) 13, pp. 4374-4401
Persistent link: https://www.econbiz.de/10014381500
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How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...
Persistent link: https://www.econbiz.de/10012661386
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Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
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Best Practice : Management von Service Levels in der Kontraktlogistik ; SLAs aus Dienstleistersicht: eine zweiseitige Angelegenheit
Jung, Klaus-Peter - In: Service Levels in der Logistik : mit KPIs und SLAs …, (pp. 127-135). 2007
Persistent link: https://www.econbiz.de/10003643909
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...
Persistent link: https://www.econbiz.de/10013287888