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Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José; Herrera, Roberto; … - In: International journal of productivity and quality … 35 (2022) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …
Persistent link: https://www.econbiz.de/10012661386
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Replication of a Six Sigma black belt case study : GEP box's paper helicopter experiment in a drone logistics scenario
Goffnett, Sean P.; Paquet, Andrew N.; Strong, Oliver M.; … - In: International journal of productivity and quality … 27 (2019) 1, pp. 17-65
Persistent link: https://www.econbiz.de/10012054890
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Foodmiles : the logistics of food chains applied to food quality schemes
Drut, Marion; Antonioli, Federico; Böhm, Michael; … - In: Journal of agricultural & food industrial organization 19 (2021) 2, pp. 127-143
Persistent link: https://www.econbiz.de/10012533212
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The application of operational excellence methodologies in logistics : a systematic review and directions for future research
Yaifa Trakulsunti; Antony, Jiju; Jayaraman, Raja; … - In: Total quality management & business excellence 34 (2023) 5, pp. 538-557
Persistent link: https://www.econbiz.de/10013550196
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An innovative framework for quality assurance in logistics packaging
Matyi, Henriett; Tamás, Péter - In: Logistics 7 (2023) 4, pp. 1-13
Background: As a result of the effort to satisfy unique customer needs, the complexity of production and service processes is constantly increasing. In this context, the requirements for packaging systems, essential for carrying out logistic tasks, are also diversifying, and various quality...
Persistent link: https://www.econbiz.de/10014454562
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Smart logistics for smart cities
Aserkar, Rajiv - In: International journal of logistics economics and … 9 (2021) 1, pp. 40-57
Persistent link: https://www.econbiz.de/10012599130
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Evolution of hub port-cities into global logistics centres : lessons from the two cases of Dubai and Singapore
Akhavan, Mina - In: International journal of transport economics : IJTE 44 (2017) 1, pp. 25-47
Persistent link: https://www.econbiz.de/10011661822