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Relationship quality : upshot of mindfulness-based marketing strategy in small organisations

Ndubisi, Nelson Oly - In: International journal of quality & reliability management 29 (2012) 6, pp. 626-641

Persistent link: https://www.econbiz.de/10009620499

Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry

Mohd. Haniff Jedin; Balachandran, Indra - In: Services marketing quarterly 42 (2021) 1/2, pp. 93-107

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Benefits of customer relationship management on customer satisfaction : an empirical study

Mohammadhossein, Nastaran; Mohammad Nazir Ahmad; Nor … - In: Enterprise information systems and the digitalization …, (pp. 272-293). 2017

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Measuring e-statement quality impact on customer satisfaction and loyalty

Bekhet, Hussain Ali; Al-alak, Basheer Abbas - In: International Journal of Electronic Finance 5 (2011) 4, pp. 299-315

convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the … in Malaysia. …

Persistent link: https://www.econbiz.de/10009352626

Relationship quality: upshot of mindfulness‐based marketing strategy in small organisations

Oly Ndubisi, Nelson - In: International Journal of Quality & Reliability Management 29 (2012) 6, pp. 626-641

and relationship quality in small healthcare organisations (SHOs) in Malaysia, by drawing from the mindfulness theory … strategies and relationship quality. Research limitations/implications – The study's sample was limited to SHOs in Malaysia …

Persistent link: https://www.econbiz.de/10014800705

A comparative performance of conventional and Islamic unit trusts : market timing and persistence evidence

Alam, Nafis; Tang, Kin Boon; Rajjaque, Mohammad Shadique - In: Journal of financial services marketing : JFSM 18 (2013) 4, pp. 316-326

Persistent link: https://www.econbiz.de/10010230013

Balanced scorecard and strategic alignment : a Malaysian case

Hazeline Ayoup; Normah Omar Shah Alam; Ibrahim Kamal … - In: International journal of economics and financial issues … 6 (2016) 4, pp. 85-95

Persistent link: https://www.econbiz.de/10011782022

The impact of intercultural communication competence on service quality and customer satisfaction

Ihtiyar, Ali; Ahmad, Fauziah Sh. - In: Services marketing quarterly 36 (2015) 2, pp. 136-152

Persistent link: https://www.econbiz.de/10011289998

Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia

Teik, Derek Ong Lai - In: Journal of global scholars of marketing science : … 25 (2015) 2, pp. 109-121

Persistent link: https://www.econbiz.de/10011302928

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

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