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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Incident-based measurement of patient's satisfaction
Singh, Gajendra - 2002
Persistent link: https://www.econbiz.de/10002972375
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The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa; Murillo Zamorano, Luis Regino - In: Global campaigning initiatives for socio-economic …, (pp. 108-127). 2019
Persistent link: https://www.econbiz.de/10012112355
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Using Health-Related Quality-of-Life Measures to Improve Patient Care
Feeny, David; Meenan, Richard; Labby, David; Spofford, Mark - 2007
Rationale. CareOregon is a Medicaid provider of healthcare services in Oregon. Previous investigations indicated that … patients were lacking. Objectives. To examine the usefulness of a health-related quality of life (HRQL) measure, the Health … months. In addition, 37 patients not assigned to CCCM were also interviewed at baseline and at 4 months. HUI3 includes 8 …
Persistent link: https://www.econbiz.de/10014049969
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Quantitative comparison of measurements of urgent care service quality
Qin, Hong; Prybutok, Victor; Prybutok, Gayle - In: Health marketing quarterly 33 (2016) 1, pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
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On the correlation between outcome indicators and the structure and process indicators used to proxy them in public health care reporting
Salampessy, Benjamin H.; Portrait, France R. M.; … - In: The European journal of health economics 22 (2021) 8, pp. 1239-1251
Persistent link: https://www.econbiz.de/10012665568
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Developing a modelling approach to quantify quality of care and nurse workload : field validation study
Qureshi, Sadeem Munawar; Purdy, Nancy; Neumann, W. Patrick - In: Operations research for health care 29 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013444033