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Beyond expectations : the effe...
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Online retailing
Consumer behaviour
79,963
Konsumentenverhalten
79,814
Customer satisfaction
15,448
Theorie
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Theory
14,078
Kundenzufriedenheit
13,864
Persönlichkeitspsychologie
12,777
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11,485
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Erwartungsbildung
9,276
Expectation formation
9,187
Service quality
8,056
Dienstleistungsqualität
7,875
Brand management
7,774
Markenführung
7,766
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Brand image
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6,393
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Online-Handel
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5,095
Social Web
5,091
Social web
5,091
Experiment
4,782
Online-Marketing
4,668
Internet marketing
4,645
Brand
4,362
Einzelhandel
4,361
Markenartikel
4,350
Retail trade
4,283
Emotion
4,130
Electronic Commerce
3,937
E-commerce
3,802
Werbewirkung
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Advertising effects
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Usman, Osly
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Ba, Sulin
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Campo, Katia
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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Gottlieb Duttweiler Institute
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Haufe-Lexware GmbH & Co. KG
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International Association for the Study of Insurance Economics
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International Workshop on Consumer Behaviour and Distribution in the e-Grocery Sector <Copenhagen Business School)>
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Valdani Vicari & Associati
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Verlag Werner Hülsbusch
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WIK-Consult GmbH <Honnef>
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Journal of retailing and consumer services
344
Journal of business research : JBR
171
International journal of electronic marketing and retailing : IJEMR
96
Journal of internet commerce
89
Electronic commerce research
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
76
International journal of internet marketing and advertising : IJIMA
63
International journal of retail & distribution management
59
Information systems research : ISR
58
Journal of retailing
53
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
52
The international review of retail, distribution and consumer research
52
Cogent business & management
51
Journal of electronic commerce research : JECR
49
International journal of hospitality management
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
Asia Pacific journal of marketing and logistics
45
International journal of consumer studies
45
International journal of retail and distribution management
45
Management science : journal of the Institute for Operations Research and the Management Sciences
45
International journal of e-business research : an official publication of the Information Resources Management Association
43
International journal of business information systems : IJBIS
40
International journal of electronic commerce : IJEC
40
Psychology & marketing
40
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
Journal of management information systems : JMIS
37
Journal of fashion marketing and management
31
Electronic commerce research and applications
28
Journal of international consumer marketing
27
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
26
Journal of the Academy of Marketing Science
25
Technological forecasting & social change : an international journal
25
Tourism management : research, policies, practice
25
International journal of electronic business : IJEB
24
Marketing intelligence & planning
24
Journal of marketing
23
Information systems and e-business management : ISeB
21
International journal of contemporary hospitality management
21
Journal of consumer behaviour
20
Journal of global marketing
20
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ECONIS (ZBW)
5,830
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1
How customer expectations become adjusted after purchase
Lin, Chinho
;
Lekhawipat, Watcharee
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
4
,
pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
Saved in:
2
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
3
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
4
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
5
Usability, interactivity, website personality and consumers' responses : a case of internet service provider
Akrimi, Yosra
- In:
International journal of electronic marketing and …
7
(
2016
)
3
,
pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
Saved in:
6
Impact of socioeconomic status on customer e-loyalty under the moderating role of perceived self-efficacy
Ghali, Zohra
- In:
Journal of decision systems
33
(
2024
)
1
,
pp. 53-78
Persistent link: https://www.econbiz.de/10014511928
Saved in:
7
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
8
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
9
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
10
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
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