Narrow search
Showing 1 - 10 of 6,159
Cover Image
The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Cover Image
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.; Li, Eldon Yu-zen; Lee, Shih-Yang - In: Journal of electronic commerce research : JECR 19 (2018) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Cover Image
Effects of online brand community rituals on customer citizenship behavior : exploring the sequential mediation mechanism
Yang, Shuang; Tang, Jiarong; Cai, Jian; Guo, Gongxing - In: The journal of product & brand management 32 (2023) 3, pp. 393-405
Persistent link: https://www.econbiz.de/10014229053
Cover Image
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Cover Image
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Cover Image
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou; Yan, Lixiao; Chen, Zhipeng - In: Journal of retailing and consumer services 67 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Cover Image
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita; Thakur, Anand - In: Services marketing quarterly 45 (2024) 3, pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Cover Image
Service Value als Werttreiber : Konzepte, Messung und Steuerung Forum Dienstleistungsmanagement
Bruhn, Manfred - 2014
Universität München. Prof. Dr. Karsten Hadwich ist Professor für Betriebswirtschaftslehre, insbesondere Dienstleistungsmanagement …
Persistent link: https://www.econbiz.de/10014019261
Cover Image
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2014
Persistent link: https://www.econbiz.de/10010359585
Cover Image
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994