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Fuzzy Classification of Online Customers

Werro, Nicolas - 2015

Introduction -- Fuzzy Set Theory -- Relational Databases and Fuzzy Classification -- Customer Relationship Management -- Fuzzy Customer Classes -- Fuzzy Classification Applied to Online Shops -- fCQL Toolkit -- Conclusion.

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Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen

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An e-commerce customer service robot based on intention recognition model

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The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector

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Consumer's perception of webiste service quality : an empirical study

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Measurement scales for technology-generated customer contact

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Blueprint for retail website design : attracting and retaining millennial online shoppers

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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer

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