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~subject:"Online-Handel"
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Online-Handel
Consumer behaviour
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USA
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Salespeople
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Verkaufspersonal
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Beziehungsmarketing
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Relationship marketing
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Selling
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Customer satisfaction
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Perception
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Unternehmensethik
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Vereinigte Staaten
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Vertriebsweg
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Anderson, Rolph E.
4
Song, Lei
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Swaminathan, Srinivasan
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Cohen, Alex H.
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Dubinsky, Alan J.
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Feng, Shan
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Fresneda, Jorge E.
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Lee, Yun Jung
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Tan, Kang
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Journal of marketing channels : ... distribution systems, strategy, and management
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International journal of retail & distribution management
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Journal of service theory and practice
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ECONIS (ZBW)
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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2
The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei
;
Weisstein, Fei L.
;
Anderson, Rolph E.
; …
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
4
,
pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
Saved in:
3
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
4
How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.
;
Fresneda, Jorge E.
;
Anderson, Rolph E.
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
Saved in:
5
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
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