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~subject:"Online-Handel"
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Customer Management aus Sicht...
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Online-Handel
Relationship marketing
25,935
Beziehungsmarketing
25,260
Consumer behaviour
8,786
Konsumentenverhalten
8,753
Customer satisfaction
5,377
Kundenzufriedenheit
5,334
Service quality
3,907
Dienstleistungsqualität
3,895
Brand management
2,544
Markenführung
2,541
Deutschland
2,269
Theorie
2,234
Germany
2,231
Theory
2,230
Lieferantenmanagement
2,189
Supplier relationship management
2,188
Social Web
1,996
Social web
1,995
Marketingmanagement
1,869
Brand image
1,860
Marketing management
1,858
Markenimage
1,856
Electronic Commerce
1,668
E-commerce
1,618
Kundenintegration
1,609
Customer integration
1,606
Online-Marketing
1,546
Internet marketing
1,530
Kundenwert
1,518
Customer value
1,494
Vertrauen
1,351
Confidence
1,347
Einzelhandel
1,324
Retail trade
1,316
Brand
1,256
Markenartikel
1,243
Online retailing
1,206
Customer service
1,139
Kundenservice
1,127
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188
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English
1,142
German
71
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Bruhn, Manfred
6
Kumar, Vikas
5
Park, Jungkun
5
Quach, Sara
5
Thaichon, Park
5
Weaven, Scott
5
Bang, Nguyen
4
Barari, Mojtaba
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Hjort, Klas
4
Karjaluoto, Heikki
4
Mayer-Vorfelder, Matthias
4
Moriuchi, Emi
4
Netessine, Serguei
4
Singh, Jasjit
4
Teng, Nina
4
Usman, Osly
4
Akturk, M. Serkan
3
Algesheimer, René
3
Anshu, Kumari
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
3
Gaur, Loveleen
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Grewal, Dhruv
3
Gursimranjit Singh
3
Heinemann, Gerrit
3
Hellström, Daniel
3
Hudetz, Kai
3
Hübner, Alexander
3
Ieva, Marco
3
Jebarajakirthy, Charles
3
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Springer Fachmedien Wiesbaden
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Deutsche Bank <Frankfurt am Main> / Research
1
MITP Verlags-GmbH & Co. KG
1
ayway media GmbH
1
marketing-Börse GmbH
1
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Journal of retailing and consumer services
88
Journal of business research : JBR
38
International journal of electronic marketing and retailing : IJEMR
21
International journal of retail & distribution management
16
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of electronic customer relationship management : IJECRM
14
International journal of electronic commerce : IJEC
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
The international review of retail, distribution and consumer research
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
The service industries journal
8
Cogent business & management
7
Journal of management information systems : JMIS
7
Marketing intelligence & planning
7
The journal of services marketing
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
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ECONIS (ZBW)
1,206
EconStor
3
OLC EcoSci
3
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1
Consumer value co-creation in online business : the case of global travel services
Smaliukiene, Rasa
;
Lai, Chi-Shiun
;
Sizovaite, Indre
- In:
Journal of business economics and management
16
(
2015
)
2
,
pp. 325-339
Persistent link: https://www.econbiz.de/10011515954
Saved in:
2
Service-dominant logic in practice : using online customer communities and personas
Schäfer, Adrienne
;
Klammer, Julia
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
32
(
2015
)
5
,
pp. 90-96
Persistent link: https://www.econbiz.de/10011559916
Saved in:
3
Resources for value co-creation in e-commerce : a review
Paredes, Mario R.
;
Barrutia, José M.
;
Echebarria, Carmen
- In:
Electronic commerce research
14
(
2014
)
2
,
pp. 111-136
Persistent link: https://www.econbiz.de/10010404458
Saved in:
4
The impact of value co-creation behaviour within the social media context
Sleilati, Esther Bassil
;
Sfeir, Cynthia Jabbour
- In:
Asian journal of business and accounting : AJBA
14
(
2021
)
1
,
pp. 33-58
Persistent link: https://www.econbiz.de/10012587270
Saved in:
5
The role of service-dominant logic strategic orientations in driving customer engagement in online retailing
Katsifaraki, Georgia D.
;
Theodosiou, Marios
- In:
Journal of interactive marketing
59
(
2024
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014583046
Saved in:
6
The role of service-dominant logic strategic orientations in driving customer engagement in online retailing
Katsifaraki, Georgia D.
;
Theodosiou, Marios
- In:
Journal of interactive marketing
59
(
2024
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014583049
Saved in:
7
Value creation in online services
Kuppelwieser, Volker
;
Simpson, Merlin C.
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 457-465)
.
2014
Persistent link: https://www.econbiz.de/10010359414
Saved in:
8
Cross-border e-commerce firms as supply chain integrators : the management of three flows
Wang, Ying
;
Jia, Fu
;
Schoenherr, Tobias
;
Gong, Yu
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 72-88
Persistent link: https://www.econbiz.de/10012289294
Saved in:
9
The service-dominant logic perspective for enhancing the e-commerce of wine : a test/application on the Italian wine sector
Festa, Giuseppe
;
Cuomo, Maria Teresa
;
Metallo, Gerardino
- In:
Journal of business research : JBR
101
(
2019
),
pp. 477-484
Persistent link: https://www.econbiz.de/10012103430
Saved in:
10
Online relationship formation
Kozlenkova, Irina V.
;
Palmatier, Robert W.
;
Fang, Eric
; …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011697750
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